HP nx6105 HP Compaq nx6105 Notebook PC - Getting Started - Enhanced for Access - Page 34

Is software functioning abnormally?, Is the notebook unresponsive?

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Troubleshooting Is software functioning abnormally? If your software becomes unresponsive or responds abnormally: ■ Run a virus scan. For information about using the antivirus resources on your notebook, refer to "Protect your notebook from viruses" in the "Next steps" chapter. ■ If the notebook feels extremely warm, allow it to cool to room temperature. For more information about notebook overheating, refer to "Is the notebook overheating?," later in this appendix. ■ If you are using an optional cordless mouse, make sure that the mouse battery is adequately charged and that the cordless mouse is not causing interference. ■ Restart the notebook: ❏ In Windows XP Home, select Start > Turn Off Computer > Restart. ❏ In Windows XP Professional, select Start > Turn Off Computer > Restart > OK. (The Turn Off Computer button may be called the Shut Down button, depending on your network connections). If you cannot restart the notebook using these procedures, refer to the next section, "Is the notebook unresponsive?" Is the notebook unresponsive? If the notebook has stopped responding, try first to shut down the notebook using the shutdown procedure for your operating system. ■ In Windows XP Home, select Start > Turn Off Computer > Turn Off. ■ In Windows XP Professional, select Start > Turn Off Computer > Shut Down > OK. (The Turn Off Computer button may be called the Shut Down button, depending on your network connections.) A-4 Getting Started

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Troubleshooting
Is software functioning abnormally?
If your software becomes unresponsive or responds abnormally:
■
Run a virus scan. For information about using the antivirus
resources on your notebook, refer to “Protect your notebook
from viruses” in the “Next steps” chapter.
■
If the notebook feels extremely warm, allow it to cool to
room temperature. For more information about notebook
overheating, refer to “Is the notebook overheating?,” later in
this appendix.
■
If you are using an optional cordless mouse, make sure that
the mouse battery is adequately charged and that the cordless
mouse is not causing interference.
■
Restart the notebook:
❏
In Windows XP Home, select
Start > Turn Off
Computer > Restart
.
❏
In Windows XP Professional, select
Start > Turn Off
Computer > Restart > OK
. (The Turn Off Computer
button may be called the Shut Down button, depending
on your network connections).
If you cannot restart the notebook using these procedures,
refer to the next section, “Is the notebook unresponsive?”
Is the notebook unresponsive?
If the notebook has stopped responding, try first to shut down
the notebook using the shutdown procedure for your operating
system.
■
In Windows XP Home, select
Start > Turn Off Computer >
Turn Off
.
■
In Windows XP Professional, select
Start > Turn Off
Computer > Shut Down > OK
. (The Turn Off Computer
button may be called the Shut Down button, depending on
your network connections.)
A–4
Getting Started