HP nx6310 HP Compaq nx6310, nx6320, nc6320 Notebook PC - Getting Started - Enh - Page 38

Is software functioning abnormally?, Start > Turn Off, Computer > Restart - windows will not run

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Troubleshooting Is software functioning abnormally? If the software becomes unresponsive or responds abnormally: ■� Restart the computer: ❏�In Windows XP Home, select Start > Turn Off Computer > Restart. ❏�In Windows XP Professional, select Start > Turn Off Computer > Restart > OK. (If you have been registered to a domain, the button you click will be called Shut Down instead of Turn Off Computer.) If you cannot restart the computer using these procedures, refer to the next section, "Is the computer turned on, but is not responding?" ■� Run a virus scan. For information about using the antivirus resources on your computer, refer to "Protect the computer from viruses" in Chapter 2, "Next steps." 3-4 Getting Started

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Troubleshooting
Is software functioning abnormally?
If the software becomes unresponsive or responds abnormally:
■
Restart the computer:
❏
In Windows XP Home, select
Start > Turn Off
Computer > Restart
.
❏
In Windows XP Professional, select
Start > Turn Off
Computer > Restart > OK
. (If you have been registered
to a domain, the button you click will be called Shut
Down instead of Turn Off Computer.)
If you cannot restart the computer using these procedures,
refer to the next section, “
Is the computer turned on, but is
not responding?
”
■
Run a virus scan. For information about using the antivirus
resources on your computer, refer to “
Protect the computer
from viruses
” in Chapter 2, “
Next steps
.”
3–4
Getting Started