HP rp5800 Illustrated Parts & Service Map HP rp5800 Retail System - Page 3

Common POST Error Messages Screen Message Probable Cause Recommended Action 101-Option ROM Error 1. System ROM checksum error. 2. Expansion board option ROM checksum 1. Verify ROM, reflash if required 2. Remove suspected card, reboot 3. Clear CMOS memory, reboot 4. Replace system board 103-System Board Failure DMA, timers 1. Clear CMOS memory. 2. Remove expansion boards. 3. Replace system board. 163-Time & Date Not Set Invalid time or date in configuration memory. RTC battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. 164-Memory Size Error and 201-Memory Error Incorrect memory configuration 1. Run Setup (F10). 2. Check DIMMs for proper seating, type, and HP compatibility. 3. Remove DIMMs singularly and reboot to isolate faulty DIMM. 4. Replace system board. 214-DIMM Configuration Warning Populated DIMM configura- Rearrange the DIMMs so that tion is not optimized each channel has the same amount of memory. 301-, 304-Keyboard error Keyboard failure. Check keyboard connection or keys. Check connector for bent of missing pins. Replace keyboard. If 304, possible system board problem. 501-Display Adapter Failure Graphics display controller. 1. Reseat graphics card. 2. Clear CMOS. 3. Check monitor connection. 4. Replace graphics card. 1720-SMART Hard Drive Hard drive is about to fail. Detects Imminent Failure 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. 3. Back up contents and replace hard drive. The system is violating the thermal environment requirement. Improper processor installed 1. Replace the processor with a or add-in card installed in 65W processor. 50C mode. 2. Remove any add-in cards. System Setup and Boot Access the Setup Utility during the computer boot sequence by pressing the Esc key while "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then pressing the F10 key. If you do not press Esc at the appropriate time, you must restart the computer and again press Esc when the monitor light turns green to access the utility. Computer Setup Menu Heading Option/Description File System Information - Lists the following main system specifications: • Product name • System BIOS • SKU number (some models) • Chassis serial number • Processor type/speed/stepping • Asset tracking number • Cache size (L1/L2/L3) • ME firmware version • Installed memory size/speed/chan • ME Management mode • Integrated MAC Address About - Displays copyright notice. Set Time and Date - Allows you to set system time and date. Flash System ROM - Allows you to select a drive containing a new BIOS. Replicated Setup - Save to Rmvble Media and Restore from Rmvble Media Default Setup • Save Current Settings as Default • Restore Factory Settings as Default Apply Defaults and Exit - Applies the selected default settings and clears any established passwords. Ignore Changes and Exit - Exits Computer setup without saving changes. Save Changes and Exit - Saves changes to system configuration or default settings and exits Computer Setup. Storage Device Configuration - Lists all installed BIOS-controlled storage devices. The following options are available: • CD-ROM - Let you view drive size, model, firmware version, serial number, connector color. • Hard Disk - Let you view drive size, model, firmware version, serial number, connector color, SMART. Also lets you set Translation Mode (Automatic, Bit-Shift, LBA Assisted, User, and Off). • Diskette Drive - model and firmware version. • SATA Defaults - lets you set Translation Mode (Automatic, Bit-Shift, LBA Assisted, User, and Off). • eSATA port - Allows you to set a SATA port as an eSATA port for use with an external drive. • SATA Emulation - IDE, RAID, or AHCI. • Removable Media Boot - Enables/disables ability to boot the system from removable media. • Max eSATA Speed - Allows you to choose 1.5 Gbps or 3.0 Gbps as the maximum eSATA speed. DPS Self-Test - Allows you to execute self-tests on ATA hard drives. Boot Order - Allows you to specify boot order. • Shortcut to Temporarily Override Boot Order Security Setup Password - Allows you to set and enable the setup (Admin) password. Power-On Password - Allows you to set and enable power-on password. Password Options - When any password exists allows you to lock legacy resources, enable/disable Setup Browse Mode, set password prompt, enable/ disable network server mode, specify password requirement for warm boot, and set stringent passwords. Computer Setup Menu (continued) Heading Option/Description Security (cont) Smart Cover (some models) - Allows you to lock/unlock cover lock and set status of cover removal sensor. Device Security - Allows you to set Device Available/Device Hidden for: embedded security devices, serial and parallel ports, system audio, network controller, and SATA ports. USB Security - Allows you to set Device Available/Device Hidden for front USB ports 1-4, rear USB ports 1-6, accessory USB ports 1-4. Slot Security - Allows you to disable any PCI or PCI Express slot. Network Boot - Enables/disables boot from OS (NIC models only). System IDs - Allows you to set Asset tag, Ownership tag, Chassis serial number or UUID, and keyboard locale setting. System Security (some models) - Allows you to enable/disable: • Data Execution Prevention (enable/disable) • Virtualization Technology (VTx) (enable/disable) • Virtualization Technology Directed I/O (VTd) (enable/disable) • Intel TXT (LT) (enable/disable) • Embedded Security Device Support (enable/disable) • OS management of Embedded Security Device (enable/disable) • Reset of Embedded Security Device through OS (enable/disable) DriveLock Security - Allows you to assign or modify a master or user password for hard drives. Power OS Power Management - Allows you to enable/disable Runtime Power Management, Idle Power Savings, Unique Sleep State Blink Rates. Hardware Power Management - Allows you to enable/disable SATA bus power management and S5 maximum power savings. Thermal - Allows you to control minimum fan speed. Advanced Power-On Options - Allows you to set: • POST mode-QuickBoot, FullBoot, Clear Memory, FullBoot every x days • POST messages - Enable/disable • Press the ESC key for Startup Menu - Enable/disable • Option ROM prompt - Enable/disable • After Power Loss - Off/on/previous state • POST Delay - None, 5, 10, 15, or 20 seconds • System Recovery Boot Support - Enable/disable • Remote Wakeup Boot Source - Remote server/local hard drive • Bypass F1 Prompt on Configuration Changes - Enable/disable BIOS Power-On - Allows you to set the computer to turn on at a preset time. Onboard Devices - Allows you to set: • resources or disable Legacy devices • serial port A-D voltage settings - set to 0V, +5V, +12V Bus Options (some models) - Allows you to enable/disable PCI SERR# Generation and PCI VGA palette snooping. Device Options - Allows you to set: • Turbo Mode - enable/disable • Printer Mode - Bi-Directional, EPP & ECP, Output Only • Num Lock State at Power-on - off/on • Integrated Video - enable/disable • Internal Speaker - enable/disable • NIC Option ROM Download - enable/disable • Multi-Processor - enable/disable • Hyper-threading - enable/disable Advanced VGA Configuration - Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the "boot" or primary VGA controller. AMT Configuration - Allows you to set: • AMT-enable/disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT). • Unconfigure AMT/ME-unconfigure any provisioned management set- tings for AMT. • Watchdog Timer-set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. Diagnostic LEDs LED Power Power Power Power Power Power Power Power Power Power Power Power none Color Green Green Red Red Red Red Red Red Red Red Red Red none LED Activity State/Message On Computer on 1 blink every 2 seconds. Normal Suspend Mode. 1 blink every second followed CPU thermal shutdown. by a 2 second pause. 3 blinks, 1 blink every second Processor not installed. followed by a 2 second pause. 4 blinks, 1 blink every second Power failure (power supply overfollowed by a 2 second pause. load). 5 blinks, 1 blink every second Pre-video memory error. followed by a 2 second pause. 6 blinks, 1 blink every second Pre-video graphics error. followed by a 2 second pause. 7 blinks, 1 blink every second System board failure (ROM). followed by a 2 second pause. 8 blinks, 1 blink every second Invalid ROM based on Checksum. followed by a 2 second pause. 9 blinks, 1 blink every second System powers on but is unable to followed by a 2 second pause. boot. 10 blinks, 1 blink every second Bad option card. followed by a 2 second pause. 12 blinks, 1 blink every second followed by a 2 second pause. Beeps stop after a third iteration and computer reboots. Health timer expired. System does not power on and System unable to power on. LEDs are not flashing. HP rp5800 Retail System 659816-001 page 3