HP s3712f Troubleshooting - Page 20

Keyboard and Mouse (continued) Symptom Wireless keyboard or mouse does not work or is not detected. Possible solution Check for these problems: Ensure the mouse and keyboard are within range of the receiver. IMPORTANT: The keyboard and mouse must be next to the HP TouchSmart PC, within 12 inches and away from interference with other devices. Replace the batteries in the keyboard and mouse. Turn the devices over, take off the battery cover, remove the old batteries, and insert new alkaline batteries. Do not use rechargeable batteries. Ensure the mouse is not in suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it. Resynchronize the keyboard and mouse to the receiver: 1 Plug the receiver into a USB port on the computer. If you have a choice, use a USB port on the front of the computer. 2 Push the Connect button (a) on the receiver (which is also the LED light), and hold it for 5 to 10 seconds until the blue light starts to flash. a 3 Check that the mouse is on, and push and hold the Connect button (b) on the underside of the mouse until the blue LED on the receiver stops flashing. b NOTE: The receiver connection session times out after 60 seconds. To ensure the connection was established, and that the receiver did not time out instead, move the mouse and check for response. 16 Troubleshooting and Maintenance Guide