HP t150 Illustrated Parts & Service Map: HP Multiseat 6000 Desktop and HP - Page 4

Common POST Error Messages Screen Message Description Recommended Action 101-Option ROM Error 1. System ROM checksum. 1. Verify ROM, reflash if required 2. Expansion board option 2. If expansion board recently added, ROM checksum. remove to see if problem remains. 3. Clear CMOS. 4. If message disappears, may be problem with expansion card. 5. Replace system board. 103-System Board Failure DMA or timers 1. Clear CMOS. 2. Remove expansion boards. 3. Replace the system board. 162-System Options Not Set Configuration incorrect. RTC battery may need to be replaced. Run Computer Setup and check configuration in Advanced > Onboard Devices. Reset date and time in Control Panel. If problem persists, replace RTC battery. 163-Time & Date Not Set Invalid time or date in configuration memory. RTC battery may need to be replaced. - or CMOS jumper may not be properly installed. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. - or Check for proper placement of the CMOS jumper. 164-Memory Size Error Memory amount has changed since the last boot (memory added or removed). - or Incorrect memory configuration. Press F1 to save memory changes. -or- 1. Run Setup (F10). 2. Make sure the memory module(s) are installed properly. 3. If 3rd party memory added, test using HP-only memory. 4. Verify proper memory type. 201-Memory Error RAM failure. 1. Ensure memory modules are correctly installed. 2. Verify proper memory type. 3. Remove and replace the identified faulty memory module(s). 4. If the error persists after replacing modules, replace system board. 213-Incompatible Memory Module in Memory Socket(s) X, X, ... A memory module in memory socket identified in error message missing critical SPD information, or incompatible with the chipset. 1. Verify proper memory type. 2. Try another memory socket. 3. Replace DIMM with a module conforming to the SPD standard. 214-DIMM Configura- Populated DIMM configura- Rearrange DIMMs so each channel tion Warning tion is not optimized. has the same amount of memory. 215-DIMM Configuration Warning Populated DIMM configuration is not optimized. Remove power from the system and reinstall memory modules. On AMD systems, populate modules starting with slot XMM4, then XMM3, XMM2, XMM1. On Intel systems, populate modules starting with slot DIMM1, then DIMM3, DIMM2, DIMM4. 219-ECC Memory Recently added memory Module Detected ECC module(s) support ECC Modules not supported memory error correction. on this Platform 1. If additional memory was recently added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 301, 304-Keyboard error Keyboard failure or System 1. Reconnect keyboard with Unit Error computer turned off. 2. Check connector for bent or missing pins. 3. Ensure no keys are depressed. 4. Replace keyboard. 5. If 304 possible system board issue 501-Display Adapter Failure Graphics display controller. 1. Reseat graphics card. 2. Clear CMOS. 3. Check monitor connection. 4. Replace graphics card if possible 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image. 511-CPU Fan not Detected CPU fan is not connected or 1. Reseat CPU fan. may have malfunctioned. 2. Reseat fan cable. 3. Replace CPU fan. 512-Rear Chassis Fan not Detected Rear chassis fan is not connected or may have malfunctioned. 1. Reseat rear chassis fan. 2. Reseat fan cable. 3. Replace rear chassis fan. 605-Diskette Drive Type Error Mismatch in drive type. 1. Disconnect any other diskette controller devices (tape drives). 2. Clear CMOS. 917-Front Audio Not Connected Front audio harness has been detached or unseated from motherboard. Reconnect or replace front audio harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/ problem with this device and the system or PCI Express Link could not be retrained to an x1. Try rebooting the system. If the error reoccurs, the device may not work with this system Common POST Error Messages (continued) Screen Message Description Recommended Action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. 3. Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3. Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA1, and SATA 4. 1797-SATA Drivelock is not supported in RAID mode. Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode. Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to IDE, and select File > Save Changes and Exit. Re-enter Computer Setup and select Security > Drivelock Security. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit. 1801-Microcode Patch Processor not supported by 1. Upgrade BIOS to proper version. Error ROM BIOS. 2. Change the processor. 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug power cord, reseat memory, reboot computer. 3. If memory configuration recently changed, unplug computer, restore original memory configuration, and reboot computer. 4. If the error persists, replace the system board. 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug power cord, reseat memory, reboot computer. 3. If memory configuration recently changed, unplug computer, restore original memory configuration, and reboot computer. 4. If the error persists, replace the system board. 2202-PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug power cord, reseat memory, reboot computer. 3. If memory configuration recently changed, unplug computer, restore original memory configuration, and reboot computer. 4. If the error persists, replace the system board. 2203-Setup error dur- MEBx selection or exit ing MEBx execution resulted in a setup failure. 1. Reboot the computer. 2. Unplug power cord, reseat memory, reboot computer. 3. If memory configuration recently changed, unplug computer, restore original memory configuration, and reboot computer. 4. If the error persists, replace the system board. 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If error persists, update to latest BIOS version. 3. If the error still persists, replace the system board. 2205-Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME. 1. Reboot the computer. 2. If error persists, update to latest BIOS version. 3. If the error still persists, replace the system board. 2211-Memory not con- DIMM1 is not installed. figured correctly for proper MEBx execution. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. Invalid Electronic Serial Number Electronic serial number is Enter the correct serial number in missing. Computer Setup. Memory Parity Error Parity RAM failure. Run Computer Setup and Diagnostic Third-party graphics card utilities. Remove 3rd party graphics may be causing a problem. card to see if the problem goes away. Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that no keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic Third-party graphics card utilities. Remove 3rd party graphics may be causing a problem. card to see if problem goes away. HP MultiSeat 6000 Desktop and t100 & t150 Thin Client 604398-002 page 4