HP t5515 Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Editi - Page 69

Citrix MetaFrame

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6 Citrix MetaFrame Citrix MetaFrame Troubleshooting ✎ This Troubleshooting section is not intended to enable HP or Compaq Service to support Citrix software. All Citrix software is supported by Citrix or Citrix authorized service providers on a warranty or service contract basis. Customers that call the HP or Compaq Customer Service Center with Citrix issues and questions should be referred to Citrix for assistance. A frequently encountered issue is the inability of the Thin Client to connect to the Citrix server. The problem is often caused by using the server name but not having a DNS server configured on the network or on the terminal. To correct the problem, do one of the following: ■ Configure a DNS server on the network, then add the necessary DNS information at the terminal. ■ Specify the server by its IP address rather than by its name. Troubleshooting Guide www.hp.com 6-1

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Troubleshooting Guide
www.hp.com
6-1
6
Citrix MetaFrame
Citrix MetaFrame Troubleshooting
✎
This Troubleshooting section is not intended to enable HP or Compaq
Service to support Citrix software. All Citrix software is supported by
Citrix or Citrix authorized service providers on a warranty or service
contract basis. Customers that call the HP or Compaq Customer
Service Center with Citrix issues and questions should be referred to
Citrix for assistance.
A frequently encountered issue is the inability of the Thin Client to
connect to the Citrix server. The problem is often caused by using the
server name but not having a DNS server configured on the network
or on the terminal. To correct the problem, do one of the following:
■
Configure a DNS server on the network, then add the necessary
DNS information at the terminal.
■
Specify the server by its IP address rather than by its name.