Hikvision DS-D5043UC User Manual - Page 23

Troubleshooting

Get Hikvision DS-D5043UC PDF manuals and user guides View all Hikvision DS-D5043UC manuals
Add to My Manuals
Save this manual to your list of manuals

Page 23 highlights

LCD Monitor User Manual 5.2. Troubleshooting Symptom Possible Cause Remedy No picture is displayed 1. The power cord is disconnected. 2. The main power switch on the back of the display is not switched on. 3. The selected input has no connection. 4. The display is in standby mode. 1. Plug in the power cord. 2. Make sure the power switch is switched on. 3. Connect a signal connection to the display. Interference displayed on the Caused by surrounding electrical display or audible noise is heard appliances or fluorescent lights. Move the display to another location to see is the interference is reduced. Color is abnormal The signal cable is not connected properly. Make sure that the signal cable is attached firmly to the back of the display. Picture is distorted with abnormal patterns 1. The signal cable is not connected properly. 2. The input signal is beyond the capabilities of the display. 1. Make sure that the signal cable is attached firmly. 2. Check the video signal source to see if it is beyond the range of the display. Please verify its specifications with this display's specification section. Can hear sound, but no picture Improperly connected source signal cable. Make sure that both video inputs and sound inputs are correctly connected. Can see picture but no sound is heard 1. Improperly connected source signal cable. 2. Volume is turned all the way down. 3. {Mute} is turned on. 4. No external speaker connected. 1. Make sure that both video inputs and sound inputs are correctly connected. 2. Press [ ] or [ ] button to hear sound. 3. Switch MUTE off by using the [ ] button. 4. Connect external speakers and adjust the volume to a suitable level. Some picture elements do not light up Some pixels of the display may not turn on. This display is manufactured using an extremely high level of precision technology: however, sometimes some pixels of the display may not display. This is not a malfunction. After-Images can still be seen on the display after the display is powered off. (Examples of still pictures include logos, video games, computer images, and images displayed in 4:3 normal mode) A still picture is displayed for an over extended period of time Do not allow a still image to be displayed for an extended period of time as this can cause a permanent after-image to remain on the display. The display has horizontal or vertical interference Enter VGA setting which under picture option of OSD MENU to do auto adjust or adjust frequency / phase. Image deviation from the center of the display or size error Enter VGA setting which under picture option of OSD MENU to do auto adjust then adjust horizontal /vertical position if needed. 18

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
LCD Monitor User Manual
18
5.2. Troubleshooting
Symptom
Possible Cause
Remedy
No picture is displayed
1.
The power cord is disconnected.
2.
The main power switch on the back
of the display is not switched on.
3.
The selected input has no
connection.
4.
The display is in standby mode.
1.
Plug in the power cord.
2.
Make sure the power switch is switched on.
3.
Connect a signal connection to the display.
Interference displayed on the
display or audible noise is heard
Caused by surrounding electrical
appliances or fluorescent lights.
Move the display to another location to see is
the interference is reduced.
Color is abnormal
The signal cable is not connected
properly.
Make sure that the signal cable is attached
firmly to the back of the display.
Picture is distorted with abnormal
patterns
1.
The signal cable is not connected
properly.
2.
The input signal is beyond the
capabilities of the display.
1.
Make sure that the signal cable is attached
firmly.
2.
Check the video signal source to see if it
is beyond the range of the display. Please
verify its specifications with this display’s
specification section.
Can hear sound, but no picture
Improperly connected source signal
cable.
Make sure that both video inputs and sound
inputs are correctly connected.
Can see picture but no sound is
heard
1. Improperly connected source signal
cable.
2.
Volume is turned all the way down.
3. {Mute} is turned on.
4. No external speaker connected.
1.
Make sure that both video inputs and
sound inputs are correctly connected.
2. Press [
] or [
] button to hear sound.
3.
Switch MUTE off by using the [
] button.
4.
Connect external speakers and adjust the
volume to a suitable level.
Some picture elements do not
light up
Some pixels of the display may not turn
on.
This display is manufactured using an extremely
high level of precision technology: however,
sometimes some pixels of the display may not
display. This is not a malfunction.
After-Images can still be seen
on the display after the display
is powered off. (Examples of still
pictures include logos, video
games, computer images, and
images displayed in 4:3 normal
mode)
A still picture is displayed for an over
extended period of time
Do not allow a still image to be displayed for
an extended period of time as this can cause
a permanent after-image to remain on the
display.
The display has horizontal or
vertical interference
Enter VGA setting which under picture option
of OSD MENU to do
auto adjust or adjust
frequency / phase.
Image deviation from the center
of the display or size error
Enter VGA setting which under picture option
of OSD MENU to do auto adjust then adjust
horizontal /vertical position if needed.