HoMedics SAN-B100 User Manual - Page 7

Troubleshooting

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TROUBLESHOOTING PROBLEM • Doesn't work • Indicator flashes red and blue POSSIBLE CAUSE • Not charged • Zipper not closed, and zipper pull not placed in the • magnetic on position Charging cable plugged in • UV-C LEDs are damaged SOLUTION • Charge following the "Charging your portable sanitizer" • instructions Zip completely and ensure zipper pull is placed in the magnetic on • position Unplug charging cord to sanitize your phone • Do not attempt to use again. Contact HoMedics Consumer Relations FAQS HOW DO I KNOW IF THE PORTABLE SANITIZER IS WORKING? The HoMedics LED will flash blue indicating the UV-C LEDs are on and sanitizing. LED INDICATOR KEEPS FLASHING RED. WHAT DOES IT MEAN? Flashing red means the portable sanitizer is not properly closed. Please make sure to completely zip the portable sanitizer, and ensure the zipper pull is situated magnetically in the on position. IS THIS SAFE FOR MY PHONE? Yes, UV-Clean uses UV-C light, not water or chemicals. UV-C light kills germs and is completely safe for your phone. Safety features ensure no UV-C light can escape and anything placed inside the portable sanitizer is not harmed. CAN IT CLEAN ANYTHING ELSE? Yes, UV-Clean can be used to sanitize just about anything. If it's inside, UV-Clean will sanitize it. For more information about how UV-C works, please visit www.homedics.com. CAN I RUN MULTIPLE CONSECUTIVE SANITIZING CYCLES? Yes, you can! Though the first cycle will have sanitized your device, there is no harm to your device to run another cycle if you wish. 7

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TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
•
Doesn’t work
•
Not charged
•
Zipper not closed, and
zipper pull not placed in the
magnetic on position
•
Charging cable plugged in
•
Charge following
the “Charging your
portable sanitizer”
instructions
•
Zip completely
and ensure zipper
pull is placed in
the magnetic on
position
•
Unplug charging
cord to sanitize your
phone
•
Indicator flashes red
and blue
•
UV±C LEDs are damaged
•
Do not attempt to
use again. Contact
HoMedics Consumer
Relations
FAQS
HOW DO I KNOW IF THE PORTABLE SANITIZER IS WORKING
?
The HoMedics LED will flash blue indicating the UV±C LEDs are on and
sanitizing.
LED INDICATOR KEEPS FLASHING RED. WHAT DOES IT MEAN?
Flashing red means the portable sanitizer is not properly closed. Please
make sure to completely zip the portable sanitizer, and ensure the zipper
pull is situated magnetically in the on position.
IS THIS SAFE FOR MY PHONE?
Yes, UV±Clean uses UV±C light, not water or chemicals. UV±C light kills germs
and is completely safe for your phone. Safety features ensure no UV±C light can
escape and anything placed inside the
portable sanitizer
is not harmed.
CAN IT CLEAN ANYTHING ELSE?
Yes, UV±Clean can be used to sanitize just about anything. If it’s inside,
UV±Clean will sanitize it. For more information about how UV±C works,
please visit www.homedics.com.
CAN I RUN MULTIPLE CONSECUTIVE SANITIZING CYCLES?
Yes, you can! Though the first cycle will have sanitized your device, there is
no harm to your device to run another cycle if you wish.
7