HoMedics SAN-PH100 User Manual - Page 7

Troubleshooting

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TROUBLESHOOTING PROBLEM • Doesn't work • Indicator flashes red and blue POSSIBLE CAUSE • Not charged • Zipper not closed, and zipper pull not placed in the • magnetic on position Charging cable plugged in • UV-C LEDs are damaged SOLUTION • Charge following the "Charging your popup phone sanitizer" • instructions Zip completely and ensure zipper pull is placed in the magnetic on • position Unplug charging cord to sanitize your phone • Do not attempt to use again. Contact HoMedics Consumer Relations FAQS HOW DO I KNOW IF THE CASE IS WORKING? The power icon will flash blue indicating the UV-C LEDs are on and sanitizing. LED INDICATOR KEEPS FLASHING RED. WHAT DOES IT MEAN? Flashing red means the case is not properly closed. Please make sure to completely zip the case, and ensure the zipper pull is situated magnetically in the on position. IS THIS SAFE FOR MY PHONE? Yes, UV-Clean uses UV-C light, not water or chemicals. UV-C light kills germs and is completely safe for your phone. Safety features ensure no UV-C light can escape and anything placed inside the case is not harmed. CAN IT CLEAN ANYTHING ELSE? UV-Clean was designed primarily for phones, however you can use it to sanitize just about anything. If it's inside, UV-Clean will sanitize it. For more information about how UV-C works, please visit www.homedics.com. 7

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TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
•
Doesn’t work
•
Not charged
•
Zipper not closed, and
zipper pull not placed in the
magnetic on position
•
Charging cable plugged in
•
Charge following the
“Charging your pop±
up phone sanitizer”
instructions
•
Zip completely
and ensure zipper
pull is placed in
the magnetic on
position
•
Unplug charging
cord to sanitize your
phone
•
Indicator flashes red
and blue
•
UV±C LEDs are damaged
•
Do not attempt to
use again. Contact
HoMedics Consumer
Relations
FAQS
HOW DO I KNOW IF THE CASE IS WORKING
?
The power icon will flash blue indicating the UV±C LEDs are on and
sanitizing.
LED INDICATOR KEEPS FLASHING RED. WHAT DOES IT MEAN?
Flashing red means the case is not properly closed. Please make
sure to completely zip the case, and ensure the zipper pull is situated
magnetically in the on position.
IS THIS SAFE FOR MY PHONE?
Yes, UV±Clean uses UV±C light, not water or chemicals. UV±C light kills germs
and is completely safe for your phone. Safety features ensure no UV±C light can
escape and anything placed inside the case is not harmed.
CAN IT CLEAN ANYTHING ELSE?
UV±Clean was designed primarily for phones, however you can use it to
sanitize just about anything. If it’s inside, UV±Clean will sanitize it. For more
information about how UV±C works, please visit www.homedics.com.
7