HoMedics SAN-W100 User Manual - Page 9

Troubleshooting

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TROUBLESHOOTING PROBLEM • Doesn't work • Indicator flashes red and blue POSSIBLE CAUSE • Not charged • Side buttons not pressed in and/or power button has not been pressed • Charging cable plugged in SOLUTION • Charge following the "Charging your Portable Sanitizer Wand" • instructions Press and hold both side buttons. Short press the power button while keeping the side • buttons pressed in Unplug charging cord to sanitize • UV-C LEDs are damaged • Do not attempt to use again. Contact HoMedics Consumer Relations FAQS HOW DO I KNOW IF THE WAND IS WORKING? The light ring will flash blue indicating the UV-C LEDs are on and sanitizing. Use the UV-C test strip for proof of the UV-C LED's effectiveness. LED INDICATOR KEEPS FLASHING RED. WHAT DOES IT MEAN? Flashing red means the safety mechanism is not engaged. Please make sure to press and hold both side buttons after a short press of the power button. IS THIS SAFE TO USE ON ELECTRONIC DEVICES? Yes, UV CLEAN uses UV-C light, not water or chemicals. UV-C light kills germs and is completely safe for use on electronic devices. WHAT CAN IT SANITIZE? The UV CLEAN Portable Sanitizer Wand was designed to sanitize just about anything. Use it to sanitize any surface or object. UV-C light is harmful to the eyes and skin. Avoid direct exposure. For more information about how UV-C works, please visit www.HoMedics.com. 9

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9
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
•
Doesn’t work
•
Not charged
•
Side buttons not pressed in
and/or power button has not
been pressed
•
Charging cable plugged in
•
Charge following the “Charging
your Portable Sanitizer Wand”
instructions
•
Press and hold both side
buttons. Short press the power
button while keeping the side
buttons pressed in
•
Unplug charging cord to
sanitize
•
Indicator flashes
red and blue
•
UV±C LEDs are damaged
•
Do not attempt to use again.
Contact HoMedics Consumer
Relations
FAQS
HOW DO I KNOW IF THE WAND IS WORKING
?
The light ring will flash blue indicating the UV±C LEDs are on and
sanitizing. Use the UV±C test strip for proof of the UV±C LED’s effectiveness.
LED INDICATOR KEEPS FLASHING RED. WHAT DOES IT MEAN?
Flashing red means the safety mechanism is not engaged. Please make
sure to press and hold both side buttons after a short press of the power
button.
IS THIS SAFE TO USE ON ELECTRONIC DEVICES?
Yes, UV CLEAN uses UV±C light, not water or chemicals. UV±C light kills germs
and is completely safe for use on electronic devices.
WHAT CAN IT SANITIZE?
The UV CLEAN Portable Sanitizer Wand was designed to sanitize just
about anything. Use it to sanitize any surface or object. UV±C light is
harmful to the eyes and skin. Avoid direct exposure. For more information
about how UV±C works, please visit www.HoMedics.com.