Honeywell HW1000i Owners Manual - Page 35

Troubleshooting

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TROUBLESHOOTING WARNING ANYONE using or servicing the generator must read, understand, and follow all safety and operation instructions provided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death, serious injury, and property damage. DANGER Using a generator indoors CAN KILL YOU IN MINUTES. Generator exhaust contains carbon monoxide. This is a poison you cannot see or smell. NEVER use inside a home or garage, EVEN IF doors and windows are open. Only use OUTSIDE and far away from windows, doors, and vents. NOTE: For all customer service inquiries, call 1-888-494-3571 or visit www.honeywellgenerators.com. PROBLEM Engine will not start or starts and runs rough Engine suddenly stops PROBABLE CAUSE Engine switch or fuel valve off. No fuel. Stale fuel. No or low engine oil. Spark plug wire (cap) disconnected. Faulty/bad spark plug. Choke position. Dirty air filter. Dirty fuel filter. Dirty spark arrestor screen. No fuel. No or low engine oil. Fuel cap vent closed. Electrical overload on generator. Electrical overload on generator. No power at receptacle Circuit breaker defective. Poor connection or defective cord. Connected electrical appliance/ equipment is defective. TABLE 9. Troubleshooting - Probable Causes and Solutions SOLUTION Turn engine switch or fuel valve on. Add fuel (page 22). Drain fuel tank; fill with fresh fuel (page 22). Add engine oil (page 19). Install spark plug cap over spark plug. Check/replace spark plug (page 25). Turn choke on. Clean or replace air filter (page 23). Replace fuel filter. Clean spark arrestor screen (page 26). Add fuel (page 22). Add engine oil (page 19). Turn fuel cap vent on (HW1000i only). Try to restart generator and verify if overload indicator light is illuminated. Disconnect load, restart generator, reduce load, and reconnect to generator. If the overload indicator light is illuminated, disconnect the load and turn the generator off. Restart the generator and wait for the output ready indicator light to illuminate green and stay on. Reduce load and reconnect to generator. Check circuit breaker for "tripped' position. Reduce the load on the receptacle(s) and reset the breaker. Set Tripped Replace circuit breaker. Check cord connection. Replace defective cord. Check electrical appliance/equipment for defects. Disconnect defective appliance/equipment from the generator. Have appliance serviced by qualified repair facility. HW1000i / HW2000i Inverter Generator Owner's Manual www.honeywellgenerators.com 29

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HW1000i / HW2000i Inverter Generator Owner’s Manual
www.honeywellgenerators.com
29
TROUBLESHOOTING
NOTE:
For all customer service inquiries, call 1-888-494-3571 or visit www.honeywellgenerators.com.
ANYONE using or servicing the generator must read, understand, and follow all safety and operation instructions pro-
vided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death,
serious injury, and property damage.
Using a generator indoors CAN KILL YOU IN MINUTES.
Generator exhaust contains carbon monoxide. This is a poi-
son you cannot see or smell.
NEVER use inside a home
or garage, EVEN IF doors
and windows are open.
Only use OUTSIDE and
far away from windows,
doors, and vents.
PROBLEM
PROBABLE CAUSE
SOLUTION
Engine will not start or starts
and runs rough
Engine switch or fuel valve off.
Turn engine switch or fuel valve on.
No fuel.
Add fuel (page 22).
Stale fuel.
Drain fuel tank; fill with fresh fuel (page 22).
No or low engine oil.
Add engine oil (page 19).
Spark plug wire (cap) disconnected.
Install spark plug cap over spark plug.
Faulty/bad spark plug.
Check/replace spark plug (page 25).
Choke position.
Turn choke on.
Dirty air filter.
Clean or replace air filter (page 23).
Dirty fuel filter.
Replace fuel filter.
Dirty spark arrestor screen.
Clean spark arrestor screen (page 26).
Engine suddenly stops
No fuel.
Add fuel (page 22).
No or low engine oil.
Add engine oil (page 19).
Fuel cap vent closed.
Turn fuel cap vent on (HW1000i only).
Electrical overload on generator.
Try to restart generator and verify if overload indi-
cator light is illuminated. Disconnect load, restart
generator, reduce load, and reconnect to genera-
tor.
No power at receptacle
Electrical overload on generator.
If the overload indicator light is illuminated,
disconnect the load and turn the generator off.
Restart the generator and wait for the output ready
indicator light to illuminate green and stay on.
Reduce load and reconnect to generator.
Check circuit breaker for “tripped’
position. Reduce the load on the
receptacle(s) and reset the breaker.
Circuit breaker defective.
Replace circuit breaker.
Poor connection or defective cord.
Check cord connection. Replace defective cord.
Connected electrical appliance/
equipment is defective.
Check electrical appliance/equipment for defects.
Disconnect defective appliance/equipment from
the generator. Have appliance serviced by quali-
fied repair facility.
TABLE 9.
Troubleshooting — Probable Causes and Solutions
WARNING
DANGER
Set
Tripped