Honeywell HW5500E Owners Manual - Page 39

Troubleshooting, For all customer service inquiries - hw5500 generator troubleshooting

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TROUBLESHOOTING WARNING ANYONE using or servicing this generator must read, understand, and follow all safety and operation instructions provided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death, serious injury, and property damage. DANGER Using a generator indoors CAN KILL YOU IN MINUTES. Generator exhaust contains carbon monoxide. This is a poison you cannot see or smell. NEVER use inside a home Only use OUTSIDE and far or garage, EVEN IF doors away from windows, doors, and and windows are open. vents. NOTE: For all customer service inquiries, call 1-888-HWHELP1 (494-3571) or visit www.honeywellgenerators.com. PROBLEM Engine will not start or starts and runs rough Engine suddenly stops PROBABLE CAUSE No fuel. Stale fuel. No or low engine oil. Spark plug wire (cap) disconnected. Faulty/bad spark plug. Fuel not reaching carburetor. Dirty air filter. Dirty spark arrestor screen. No fuel. No or low engine oil. Electrical overload on generator. SOLUTION Add fuel (page 25). Drain fuel tank; fill with fresh fuel (page 30). Add engine oil (page 22). Install spark plug cap over spark plug. Check/replace spark plug (page 28). Clean fuel sediment cup (page 27). Clean or replace air filter (page 25). Clean spark arrestor screen (page 29). Add fuel (page 25). Add engine oil (page 22). Check all circuit breakers for "tripped' position. If the master circuit breaker is tripped, reduce the load on the Twist-Lock (NEMA L14-30R) outlet. If a duplex outlet breaker is tripped, reduce the load on the duplex (NEMA 5-20R) outlet above the breaker, wait several minutes for the breaker to cool, and then push to reset. No power at AC receptacle Poor connection or defective cord. Connected electrical appliance/ equipment is defective. Engine cranking slowly Low battery charge. TABLE 7. Troubleshooting - Probable Causes and Solutions Set Tripped Set Tripped Check cord connection. Replace defective cord. Check electrical appliance/equipment for defects. Disconnect defective appliance/equipment from the generator. Have appliance serviced by qualified repair facility. Charge / replace battery. HW5500/HW5500E/HW5500EL/HW5500L Portable Electrical Generator Owner's Manual www.honeywellgenerators.com 33

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HW5500/HW5500E/HW5500EL/HW5500L Portable Electrical Generator Owner’s Manual
www.honeywellgenerators.com
33
TROUBLESHOOTING
NOTE:
For all customer service inquiries, call 1-888-HWHELP1 (494-3571) or visit www.honeywellgenerators.com.
ANYONE using or servicing this generator must read, understand, and follow all safety and operation instructions pro-
vided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death,
serious injury, and property damage.
Using a generator indoors CAN KILL YOU IN MINUTES.
Generator exhaust contains carbon monoxide. This is a poi-
son you cannot see or smell.
NEVER use inside a home
or garage, EVEN IF doors
and windows are open.
Only use OUTSIDE and far
away from windows, doors, and
vents.
PROBLEM
PROBABLE CAUSE
SOLUTION
Engine will not start or
starts and runs rough
No fuel.
Add fuel (page 25).
Stale fuel.
Drain fuel tank; fill with fresh fuel (page 30).
No or low engine oil.
Add engine oil (page 22).
Spark plug wire (cap) disconnected.
Install spark plug cap over spark plug.
Faulty/bad spark plug.
Check/replace spark plug (page 28).
Fuel not reaching carburetor.
Clean fuel sediment cup (page 27).
Dirty air filter.
Clean or replace air filter (page 25).
Dirty spark arrestor screen.
Clean spark arrestor screen (page 29).
Engine suddenly stops
No fuel.
Add fuel (page 25).
No or low engine oil.
Add engine oil (page 22).
No power at AC
receptacle
Electrical overload on generator.
Check all circuit breakers for “tripped’ position. If the
master circuit breaker is tripped, reduce the load on the
Twist-Lock (NEMA L14-30R) outlet. If a duplex outlet
breaker is tripped, reduce the load on the duplex (NEMA
5-20R) outlet above the breaker, wait several minutes for
the breaker to cool, and then push to reset.
Poor connection or defective cord.
Check cord connection. Replace defective cord.
Connected electrical appliance/
equipment is defective.
Check electrical appliance/equipment for defects. Dis-
connect defective appliance/equipment from the genera-
tor. Have appliance serviced by qualified repair facility.
Engine cranking slowly
Low battery charge.
Charge / replace battery.
TABLE 7.
Troubleshooting — Probable Causes and Solutions
WARNING
DANGER
Set
Tripped
Set
Tripped