Honeywell HW5500EL Owners Manual - Page 37

Troubleshooting, For all customer service inquiries

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TROUBLESHOOTING WARNING ANYONE using or servicing this generator must read, understand, and follow all safety and operation instructions provided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death, serious injury, and property damage. DANGER Using a generator indoors CAN KILL YOU IN MINUTES. Generator exhaust contains carbon monoxide. This is a poison you cannot see or smell. NEVER use inside a home Only use OUTSIDE and far or garage, EVEN IF doors away from windows, doors, and and windows are open. vents. NOTE: For all customer service inquiries, call 1-888-HWHELP1 (494-3571) or visit www.honeywellgenerators.com. PROBLEM Engine will not start or starts and runs rough Engine suddenly stops PROBABLE CAUSE No fuel. Stale fuel. No or low engine oil. Spark plug wire (cap) disconnected. Faulty/bad spark plug. Fuel not reaching carburetor. Dirty air filter. Dirty spark arrestor screen. No fuel. No or low engine oil. Electrical overload on generator. No power at AC receptacle Poor connection or defective cord set. Connected electrical appliance/ equipment is defective. Speed of starter motor drops after period of time. Battery is losing charge. TABLE 7. Troubleshooting - Probable Causes and Solutions SOLUTION Add fuel (page 24). Drain fuel tank; fill with fresh fuel (page 30). Add engine oil (page 22). Install spark plug cap over spark plug. Check/replace spark plug (page 28). Clean fuel sediment cup (page 27). Clean or replace air filter (page 25). Clean spark arrestor screen (page 29). Add fuel (page 24). Add engine oil (page 22). Check all circuit breakers for "tripped' position or overload indicator light on. Reduce electrical load on circuit, wait several Set Tripped minutes, and then push to reset circuit breaker. Check cord connection. Replace defective cord set. Check electrical appliance/equipment for defects. Disconnect defective appliance/equipment from the generator. Have appliance serviced by qualified repair facility. Recharge battery. HW5500/HW5500E/HW5500EL/HW5500L Portable Electrical Generator Owner's Manual www.honeywellgenerators.com 31

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HW5500/HW5500E/HW5500EL/HW5500L Portable Electrical Generator Owner’s Manual
www.honeywellgenerators.com
31
TROUBLESHOOTING
NOTE:
For all customer service inquiries, call 1-888-HWHELP1 (494-3571) or visit www.honeywellgenerators.com.
ANYONE using or servicing this generator must read, understand, and follow all safety and operation instructions pro-
vided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death,
serious injury, and property damage.
Using a generator indoors CAN KILL YOU IN MINUTES.
Generator exhaust contains carbon monoxide. This is a poi-
son you cannot see or smell.
NEVER use inside a home
or garage, EVEN IF doors
and windows are open.
Only use OUTSIDE and far
away from windows, doors, and
vents.
PROBLEM
PROBABLE CAUSE
SOLUTION
Engine will not start or starts
and runs rough
No fuel.
Add fuel (page 24).
Stale fuel.
Drain fuel tank; fill with fresh fuel (page 30).
No or low engine oil.
Add engine oil (page 22).
Spark plug wire (cap) disconnected.
Install spark plug cap over spark plug.
Faulty/bad spark plug.
Check/replace spark plug (page 28).
Fuel not reaching carburetor.
Clean fuel sediment cup (page 27).
Dirty air filter.
Clean or replace air filter (page 25).
Dirty spark arrestor screen.
Clean spark arrestor screen (page 29).
Engine suddenly stops
No fuel.
Add fuel (page 24).
No or low engine oil.
Add engine oil (page 22).
No power at AC receptacle
Electrical overload on generator.
Check all circuit breakers for
“tripped’ position or overload
indicator light on. Reduce elec-
trical load on circuit, wait several
minutes, and then push to reset
circuit breaker.
Poor connection or defective cord set.
Check cord connection. Replace defective cord
set.
Connected electrical appliance/
equipment is defective.
Check electrical appliance/equipment for defects.
Disconnect defective appliance/equipment from
the generator. Have appliance serviced by quali-
fied repair facility.
Speed of starter motor drops
after period of time.
Battery is losing charge.
Recharge battery.
TABLE 7.
Troubleshooting — Probable Causes and Solutions
WARNING
DANGER
Set
Tripped