Honeywell IK8560CEKITE User Guide - Page 54

Advice and Workarounds Issue The Client will not start on the device with an error message about missing files. The wireless network interface (port) does not appear in the main AEGIS window. The Client is not attaching to the correct AP. The Client is failing authentication even though all my information was entered correctly. My AP does not broadcast its SSID. Even though I have manually configured an AP with that name, the Client won't associate with it. I am authenticated, but I don't get an IP address through DHCP. I cannot attach to my old network that does not support 802.1x authentication, but is using WEP encryption. I made changes, but they do not appear to have taken effect. How do I enable peer-to-peer (ad-hoc) mode to have two clients communicate without an AP? Possible Causes and Solutions Perform a hard reset. • The license is not valid. • Restart the client: on the main window tap Client > Restart. • Perform a hard reset. • If problem continues to persist through all of the above, there may be a hardware failure. The default network profile instructs the client to attach to the first available AP. You must select a network, move it to the Configured Networks list, and then move it above default in the list using the up arrow buttons. For more information, see Wireless Networks Tab on page 5-9. 1. Verify that the network profile for the AP corresponds to the authentication profile you created for it: • Select the network profile in the Configured Networks list. • Tap Properties. The Profile Info tab opens - see page 5-11. • In the Authentication profiles drop-down list, select the profile you want to review. • Tap View. The User tab appears displaying the profile's information. 2. Verify that you have configured the identity and password into the correct fields on the User tab (page 5-11) in the authentication profile. If you are using PEAP or TTLS, the username and password are entered in the Tunneled authentication section. • Make sure that the Network Name field contains the AP's SSID. • Verify that Do Active Scan is selected on the Profile Info tab; see Do active scan on page 5-11. Otherwise, the Client will not attempt to find the AP. • On the main window, tap on the port, tap Configure on the popup menu, and select the Protocol tab. Verify that Renew IP Address is selected; see page 5-10. • Make sure that radio is configured for DHCP and not assigned a static IP address. • On the Wireless Networks Tab (see page 5-9), verify that the desired SSID is at the top of the Configured Networks list so that it's accessed first. • See WEP Encryption Without Authentication on page 5-14. Always tap OK before exiting a window you have changed. Then, on the main window, tap Client > Restart to restart the Client. • On the Wireless Networks window, move a network to the Configured Network list. • On the Profile Info tab, give each side the same network name (SSID). • Select Peer-to-Peer Group (ad hoc mode) and Do active scan. • On the WEP management section, select Use key for data encryption and enter an identical key for both clients. • Verify that this network profile is the first (or only) one in the Configured Network list and try to restart both clients at roughly the same time. 5 - 18 Rev B 3/1/07 Image Kiosk 8560/8570 User's Guide