Honeywell MK3780-71A38 User Manual - Page 30

TROUBLESHOOTING GUIDE Symptoms Possible Cause(s) Solution RS232 Only The host is receiving data but the data does not look correct. The scanner and host may not be configured for the same interface. Check that the scanner and the host are configured for the same interface. Characters are being dropped. The intercharacter delay needs to be added to the transmitted output. Add some intercharacter delay to the transmitted output by using the MetroSelect Configuration Guide (MLPN 00-02407). Keyboard Wedge Only The unit scans the bar code but there is no data. The unit may not be configured correctly. The unit scans but the data is not correct. The unit may not be configured correctly. The unit is not transmitting each character. The unit may not be configured correctly. Alpha characters show as lower case. The computer is in caps lock mode. Make sure the scanner is configured for the appropriate mode. Make sure that the proper PC type (ie. AT, PS2 or XT) is selected. Verify correct country code and data formatting are selected. Adjust the intercharacter delay. Increase the interscan code delay setting. Adjust whether the F0 break is transmitted. It may be necessary to try both settings. Enable caps lock detect setting of the scanner to detect whether the PC is operating in caps lock. Everything works except for a couple of characters. These characters may not be supported by the current country's key look up table. Try operating the scanner in Alt Mode. 26