Hoover Hoover IMPULSE Cordless Vacuum Product Manual - Page 19

Troubleshooting

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Troubleshooting Any other servicing should be done by an authorized service representative. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, take it to a service center prior to continuing use. PROBLEM Dust escaping from vacuum Vacuum tools won't pick up Poor suction Vacuum running warm Vacuum won't turn ON or charge POSSIBLE CAUSE 1. Dirt cup full. 2. Dirt cup not installed correctly. 3. Rinsable filter and/or separator not installed completely. 4. Filter is dirty 1. Dirt cup full. 2. Filter is clogged. 3. Power carpet nozzle not spinning. 1. Dirt cup not seated completely. 2. Filter is clogged or dirty. 3. Dirt cup not installed correctly. 4. Battery charge is getting weak. 5. Nozzle/dirt passage clogged. 1. Dirty filter. 2. Low suction. 1. Battery is not charged. 2. Your battery may be too hot. POSSIBLE SOLUTION 1. Empty dirt cup. (see page 16) 2. Review dirt cup removal and replacement. (see page 17) 3. Review filter removal and cleaning. (see page 17) 4. Rinse Filter 1. Empty dirt cup. (see page 16) 2. Remove filter and clean. (see page 17) 3. Remove and reattach. (see page 18) 1. Reinstall dirt cup, make sure lid is closed completely. (see page 17) 2. Remove filter and clean. (see page 17) 3. Review filter removal and replacement. (see page 17) 4. Charge battery. (see page 10) 5. Turn off the unit and then disconnect the nozzle to remove debris. (see page 18) 1. Clean filter, rinse, dry and re-assemble. (see page 17) 2. Locate clog and remove. 1. Charge battery. (see page 10) 2. Let the vacuum cool for 30 minutes and retry. WARNING To reduce the risk of personal injury from moving parts, turn the power switch to OFF and disconnect all accessories before servicing. HARD BOOST FLOOR MODE Charging LEDs: Pulsing = Charging Flashing = Unit Error Contact Customer Service: 1 (888) 679-2121 Mode LEDs: If flashing, brush roll has stalled. Turn product off to reset stall protection. 19

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19
Troubleshooting
WARNING
To reduce the risk of personal injury from moving parts, turn the power
switch to OFF and disconnect all accessories before servicing.
HARD
FLOOR
BOOST
MODE
Charging LEDs:
Pulsing = Charging
Flashing = Unit Error
Contact Customer Service:
1 (888) 679-2121
Mode LEDs:
If flashing, brush roll has stalled. Turn product off
to reset stall protection.
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, take it to a
service center prior to continuing use.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Dust escaping from vacuum
1. Dirt cup full.
1. Empty dirt cup. (see page 16)
2. Dirt cup not installed correctly.
2. Review dirt cup removal and replacement. (see page 17)
3. Rinsable filter and/or separator not installed completely.
3. Review filter removal and cleaning. (see page 17)
4. Filter is dirty
4. Rinse Filter
Vacuum tools won’t pick up
1. Dirt cup full.
1. Empty dirt cup. (see page 16)
2. Filter is clogged.
2. Remove filter and clean. (see page 17)
3. Power carpet nozzle not spinning.
3. Remove and reattach. (see page 18)
Poor suction
1. Dirt cup not seated completely.
1. Reinstall dirt cup, make sure lid is closed completely. (see page 17)
2. Filter is clogged or dirty.
2. Remove filter and clean. (see page 17)
3. Dirt cup not installed correctly.
3. Review filter removal and replacement. (see page 17)
4. Battery charge is getting weak.
4. Charge battery. (see page 10)
5. Nozzle/dirt passage clogged.
5. Turn off the unit and then disconnect the nozzle to remove
debris. (see page 18)
Vacuum running warm
1. Dirty filter.
1. Clean filter, rinse, dry and re-assemble. (see page 17)
2. Low suction.
2. Locate clog and remove.
Vacuum won’t turn ON
1. Battery is not charged.
1. Charge battery. (see page 10)
or charge
2. Your battery may be too hot.
2. Let the vacuum cool for 30 minutes and retry.