Hoover SH40075 Product Manual - Page 23

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4. TROUBLESHOOTING If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the checklist below. Any other servicing should be done by an authorized service representative. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, take it to a service center prior to continuing use. ! WARNING ! To reduce risk of personal injury - Unplug cleaner before cleaning or servicing. PROBLEM Vacuum cleaner won't pick up Dust escaping from the vacuum The vacuum cleaner won't run The vacuum suction motor won't run Power nozzle brushroll won't run POSSIBLE CAUSE POSSIBLE SOLUTION 1. The filters may be clogged 1. Refer to Maintenance section regarding the filters - p. 9, p.10 2. The dirt cup is full or blocked. 2. Refer to Maintenance section regarding the dirt cup - p. 8 3. Dirt cup may be incorrectly installed. 3. Refer to Maintenance section regarding the dirt cup - p. 8 4. Hose/Wand may be clogged 4. Refer to Maintenance section 1. The filters may not be installed 1. Refer to Maintenance section regarding the correctly. filters - p. 9, p.10 2. The dirt cup may be incorrectly 2. Remove the Dirt Cup from the unit by installed. pressing the Dirt Cup Release Button and reattach it to the unit, ensuring it is locked firmly back into place. 3. The filters may be clogged: 3. Refer to Maintenance section regarding the filters - p. 9 1. It may not be plugged into the 1. Ensure that the plug is pushed into the electrical outlet correctly. electrical outlet securely. 2. No voltage in wall plug. 2. Check the fuse or breaker in home. 3. Blown fuse or tripped breaker. 1. The cleaner motor Thermal Protector may have tripped. 3. Replace fuse/reset breaker in home or consult an electrician. 1. Refer to the Maintenance section regarding the Thermal Protector - p.8. 1. Hose power cord not firmly plugged in. 2. Broken or worn belt. 1. Plug firmly into receptacle on cleaner base. 2. Replace belt. 3. Brushroll switch set to "OFF". 3. Set Brushroll switch to "ON". 4. The power nozzle motor protector activated. 5. Brushroll jammed. Nozzle won't pick 1. Blockage in nozzle connector. up 2. Brushroll not running. 3. Brushroll brushes worn. 4. Hose/Wand may be clogged Accessories won't 1. The accessory may be pick up properly blocked. 4. Refer to Service Section - p. 13. 5. Refer to "Checking For and Clearing Blockages" section, p. 11. 1. Remove blockage. 2. See section "Power nozzle brushroll won't run" above. 3. Replace brushes. 4. Refer to Maintenance section 1. Refer to "Checking For and Clearing Blockages" section, p. 11. 12

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12
4. TROUBLESHOOTING
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water,
take it to a service center prior to continuing use.
WARNING
!
!
To reduce risk of personal injury - Unplug cleaner before cleaning or servicing.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Vacuum cleaner
won’t pick up
1. The filters may be clogged
1. Refer to Maintenance section regarding the
filters - p. 9, p.10
2. The dirt cup is full or blocked.
2. Refer to Maintenance section regarding the
dirt cup - p. 8
3. Dirt cup may be incorrectly
installed.
3. Refer to Maintenance section regarding the
dirt cup - p. 8
4. Hose/Wand may be clogged
4. Refer to Maintenance section
Dust escaping
from the vacuum
1. The filters may not be installed
correctly.
1. Refer to Maintenance section regarding the
filters - p. 9, p.10
2. The dirt cup may be incorrectly
installed.
2. Remove the Dirt Cup from the unit by
pressing the Dirt Cup Release Button and
reattach it to the unit, ensuring it is locked
firmly back into place.
3. The filters may be clogged:
3. Refer to Maintenance section regarding the
filters - p. 9
The vacuum
cleaner won’t run
1. It may not be plugged into the
electrical outlet correctly.
1. Ensure that the plug is pushed into the
electrical outlet securely.
2. No voltage in wall plug.
2. Check the fuse or breaker in home.
3. Blown fuse or tripped breaker.
3. Replace fuse/reset breaker in home or
consult an electrician.
The vacuum
suction motor
won’t run
1. The cleaner motor Thermal
Protector may have tripped.
1. Refer to the Maintenance section regarding
the Thermal Protector - p.8.
Power nozzle
brushroll won’t
run
1. Hose power cord not firmly
plugged in.
1. Plug firmly into receptacle on cleaner base.
2. Broken or worn belt.
2. Replace belt.
3. Brushroll switch set to “OFF”.
3. Set Brushroll switch to “ON”.
4. The power nozzle motor
protector activated.
4. Refer to Service Section - p. 13.
5. Brushroll jammed.
5. Refer to “Checking For and Clearing
Blockages” section, p. 11.
Nozzle won’t pick
up
1. Blockage in nozzle connector.
1. Remove blockage.
2. Brushroll not running.
2. See section “Power nozzle brushroll won’t
run” above.
3. Brushroll brushes worn.
3. Replace brushes.
4. Hose/Wand may be clogged
4. Refer to Maintenance section
Accessories won’t
pick up properly
1. The accessory may be
blocked.
1. Refer to “Checking For and Clearing
Blockages” section, p. 11.