Hoover U55079RM Manual - Page 11

Service To obtain approved HOOVER service and genuine HOOVER parts, locate the nearest Hoover Sales and Service Center or Authorized Hoover Warranty Service Dealer (Depot) by: • checking the Yellow Pages under "Vacuum Cleaners Household" OR • checking the list of Sales and Service Centers provided with this cleaner OR • checking the Service section of Hoover on-line at www.hoover.com OR • calling 1-800-944-9200 for an automated referral of authorized service outlet locations (U.S. only). Do not send your cleaner to Hoover in Newton, Iowa for service, this will only result in delay. If further assistance is needed, contact the Hoover Consumer Response Center, Phone: 1-330-499-9499. In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, Phone: 1-800-263-6376. Always identify your cleaner by the complete model number when requesting information or ordering parts. (The model number appears on the back of the cleaner.) 4. If you have a problem If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the checklist below. Problem: Cleaner won't run Possible Cause Possible Solution • Not firmly plugged in • Plug unit in firmly • No voltage in wall receptacle • Check fuse or breaker • Blown fuse or tripped breaker • Replace fuse or reset breaker • Thermal protector activated • Unplug cleaner and allow cleaner to cool for 30 minutes (this will reset the thermal protector) Problem: Cleaner/tools won't pick up Problem: Smoky Possible Cause Possible Solution • Broken or worn belt • Replace belt • Agitator brush roll worn • Replace brush roll • Dirt cup full • Empty dirt cup • Filters dirty • Clean filters • Incorrect carpet height setting • Move nozzle control knob to lower setting • Blockage in air flow passages • Clear blockage Problem: Cleaner hard to push Possible Cause Possible Solution • Incorrect carpet height setting • Move carpet height control to a higher setting Problem: Smoky/burning smell detected Possible Cause Possible Solution • Belt broken or stretched • Replace agitator brush roll belt as described in Figs. 3-16 through 3-21 in the Maintenance section Problem: Powered hand tool brush roll won't turn Possible cause Possible solution • Too much pressure being applied to tool • Continue using tool applying light pressure. • Blockage in turbine channel • Remove blockage. • Broken or worn belt • Replace belt • Low cleaner suction • Check items under "Cleaner won't pick up". Continued 11