Hotpoint RGA724EKWH Use and Care Manual / Warranty - Page 34

Troubleshooting Tips

Page 34 highlights

Consumer Support Troubleshooting Tips Installation Instructions Care and Cleaning Operating Instructions Safety Instructions Before you call for service... Problem Oven temperature too hot or too cold Top burners do not light or do not burn evenly Possible Causes Oven thermostat needs adjustment. The pilots are not lit. (on standing pilot models) Burners have yellow or yellow-tipped flames Plug on range is not completely inserted in the electrical outlet. Burner holes on the side or around the top of the burner may be clogged. Burners may not be fitted correctly onto mounting brackets. The combustion quality of burner flames needs to be determined visually. What To Do • See the Adjust the oven thermostat-Do it yourself! section. • On models with standing pilots, lift the cooktop and hold a lit match next to the pilot opening between the front and rear burners. • On models with electric ignition, make sure electrical plug is plugged into a live, properly grounded outlet. • Remove the burners and clean them with a safety pin or paper clip. Make sure you do not enlarge the holes. • Remove the burners and reinstall them properly. • Use the illustrations below to determine if your burner flames are normal. If burner flames look like A, further adjustment is required. Normal burner flames should look like B or C, depending on the type of gas you use. With LP gas, some yellow tipping on outer cones is normal. Burner flames very large or yellow Oven will not work Strong odor Surface burners light but oven does not LP gas is improperly connected. The thermostat capillary bulb must be clean and unobstructed. The oven vent is blocked. Oven control improperly set. Incorrect cookware or cookware of improper size being used. Oven bottom not securely seated in position. Pilot light is not lit (on standing pilot models) Improper air/gas ratio in the oven. This is temporary. The oven gas shut-off valve may have accidentally been moved during cleaning or moving. A-Yellow flames B-Yellow tips C-Soft blue flames Further adjustment on outer cones Normal for natural required Normal for LP gas gas • Check all steps in the Installation of the range section. • Make sure the thermostat capillary bulb (located in the upper portion of the oven) is in the correct position, not touching oven sides and not coated with anything. • The oven vent, on the back of the range, must be unobstructed. • See the Using the oven sections. • See the Using the oven for baking or roasting section. • See the Care and cleaning of the range section. • See the Oven Lighting Instructions for Standing Pilot Models section. • Adjust oven burner air shutter. See the Installation of the range section. • An odor from the insulation around the oven liner is normal for the first few times the oven is used. • To check the oven gas shut-off valve on standard twin burner models, raise cooktop and look for gas shut-off lever at the extreme left rear corner. (Standing pilot models do not have a gas shut-off valve on the regulator.) Lever is shown closed. PULL TO OPEN. 34

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Consumer Support
Troubleshooting Tips
Installation Instructions
Care and Cleaning
Operating Instructions
Safety Instructions
Problem
Possible Causes
What To Do
Oven temperature
Oven thermostat
See the
Adjust the oven thermostat–Do it yourself!
section.
too hot or too cold
needs adjustment.
Top burners do not light
The pilots are not lit.
On models with standing pilots, lift the cooktop and
or do not burn evenly
(on standing pilot models)
hold a lit match next to the pilot opening between the
front and rear burners.
Plug on range is not
On models with electric ignition, make sure electrical
completely inserted in
plug is plugged into a live, properly grounded outlet.
the electrical outlet.
Burner holes on the side
Remove the burners and clean them with a safety pin
or around the top of the
or paper clip. Make sure you do not enlarge the holes.
burner may be clogged.
Burners may not be fitted
Remove the burners and reinstall them properly.
correctly onto mounting
brackets.
Burners have yellow or
The combustion quality of
Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be
flames are normal. If burner flames look like
A,
further
determined visually.
adjustment is required. Normal burner flames should
look like
B
or
C,
depending on the type of gas you use.
With LP gas, some yellow tipping on outer cones
is normal.
A–Yellow flames
B–Yellow tips
C–Soft blue flames
Further adjustment
on outer cones
Normal for natural
required
Normal for LP gas
gas
Burner flames very
LP gas is improperly
Check all steps in the
Installation of the range
large or yellow
connected.
section.
Oven will
The thermostat capillary
Make sure the thermostat capillary bulb (located in the
not work
bulb must be clean and
upper portion of the oven) is in the correct position, not
unobstructed.
touching oven sides and not coated with anything.
The oven vent is blocked.
The oven vent, on the back of the range, must be unobstructed.
Oven control improperly set.
See the
Using the oven
sections.
Incorrect cookware or
See the
Using the oven for baking or roasting
section.
cookware of improper
size being used.
Oven bottom not securely
See the
Care and cleaning of the range
section.
seated in position.
Pilot light is not lit
See the
Oven Lighting Instructions for Standing Pilot
(on standing pilot models)
Models
section.
Strong odor
Improper air/gas ratio
Adjust oven burner air shutter. See the
Installation of
in the oven.
the range
section.
This is temporary.
An odor from the insulation around the oven liner is
normal for the first few times the oven is used.
Surface burners light
The oven gas shut-off valve
To check the oven gas shut-off valve on standard twin
but oven does not
may have accidentally been
burner models, raise cooktop and look for gas shut-off
moved during cleaning or
lever at the extreme left rear corner. (Standing pilot
moving.
models do not have a gas shut-off valve on the regulator.)
Before you call for service…
34
Lever is shown closed.
PULL TO OPEN.