IBM 26R0881 User Guide - Page 49

Finding, information, about, Director, Problems

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Finding information about IBM Director Problems In addition to the IBM Director information center, you can find information about problems and solutions in earlier editions of IBM Director documentation, the IBM Director forum, and the IBM Service Bulletin (RETAIN® tip) index. Available troubleshooting documentation for earlier versions of IBM Director: To troubleshoot problems that are specific to earlier versions of IBM Director, see the documentation for that version. Note: v Printable PDFs for the different versions of the IBM Director documentation are available from the IBM Director Support Web page at www.ibm.com/systems/management/director v IBM Director versions 3.1.1 and earlier are no longer supported. IBM Director version 5.20 Available troubleshooting documentation v IBM Director version 5.20 Information Center v Release Notes v Service Bulletin (RETAIN tips) index Accessing the IBM Director customer forum: The IBM Director customer forum provides a place for customers to share ideas and solutions for IBM Director implementations. Even though this forum is called the "xSeries (System x™) IBM Director forum," it serves as the forum for IBM Director installations on all supported operating systems and hardware. Although participating in the customer forum does not guarantee an answer from an IBM representative, the forum community does include IBM employees that use IBM Director. To access the forum you must sign in to the IBM developerWorks® Web site and create a profile; there is no fee. The IBM Director customer forum Web page is at www.ibm.com/developerworks/forums/forum.jspa?forumID=759. Accessing the IBM Service Bulletin (RETAIN tips) index: You an access the IBM Service Bulletin (RETAIN tips) index to view known problems and workarounds for IBM Director at www.ibm.com/support/us/. On this page, click the applicable version of IBM Director. A list of service bulletins is displayed. Before you call: Before you call, make sure that you have taken these steps to try to solve the problem yourself: v Check all cables to make sure that they are connected. v Check the power switches to make sure that the system is turned on. v Use the troubleshooting information in your system documentation and the diagnostic tools that are included with your system. You can find information about diagnostic tools for BladeCenter and System x systems in the Problem Determination Service Guide on the IBM System x Documentation CD. You can find Chapter 6. Troubleshooting 37

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Finding
information
about
IBM
Director
Problems
In
addition
to
the
IBM
Director
information
center,
you
can
find
information
about
problems
and
solutions
in
earlier
editions
of
IBM
Director
documentation,
the
IBM
Director
forum,
and
the
IBM
Service
Bulletin
(RETAIN
®
tip)
index.
Available
troubleshooting
documentation
for
earlier
versions
of
IBM
Director:
To
troubleshoot
problems
that
are
specific
to
earlier
versions
of
IBM
Director,
see
the
documentation
for
that
version.
Note:
v
Printable
PDFs
for
the
different
versions
of
the
IBM
Director
documentation
are
available
from
the
IBM
Director
Support
Web
page
at
www.ibm.com/systems/management/director
v
IBM
Director
versions
3.1.1
and
earlier
are
no
longer
supported.
IBM
Director
version
Available
troubleshooting
documentation
5.20
v
IBM
Director
version
5.20
Information
Center
v
Release
Notes
v
Service
Bulletin
(RETAIN
tips)
index
Accessing
the
IBM
Director
customer
forum:
The
IBM
Director
customer
forum
provides
a
place
for
customers
to
share
ideas
and
solutions
for
IBM
Director
implementations.
Even
though
this
forum
is
called
the
“xSeries
(System
x
™
)
IBM
Director
forum,”
it
serves
as
the
forum
for
IBM
Director
installations
on
all
supported
operating
systems
and
hardware.
Although
participating
in
the
customer
forum
does
not
guarantee
an
answer
from
an
IBM
representative,
the
forum
community
does
include
IBM
employees
that
use
IBM
Director.
To
access
the
forum
you
must
sign
in
to
the
IBM
developerWorks
®
Web
site
and
create
a
profile;
there
is
no
fee.
The
IBM
Director
customer
forum
Web
page
is
at
www.ibm.com/developerworks/forums/forum.jspa?forumID=759.
Accessing
the
IBM
Service
Bulletin
(RETAIN
tips)
index:
You
an
access
the
IBM
Service
Bulletin
(RETAIN
tips)
index
to
view
known
problems
and
workarounds
for
IBM
Director
at
www.ibm.com/support/us/.
On
this
page,
click
the
applicable
version
of
IBM
Director.
A
list
of
service
bulletins
is
displayed.
Before
you
call:
Before
you
call,
make
sure
that
you
have
taken
these
steps
to
try
to
solve
the
problem
yourself:
v
Check
all
cables
to
make
sure
that
they
are
connected.
v
Check
the
power
switches
to
make
sure
that
the
system
is
turned
on.
v
Use
the
troubleshooting
information
in
your
system
documentation
and
the
diagnostic
tools
that
are
included
with
your
system.
You
can
find
information
about
diagnostic
tools
for
BladeCenter
and
System
x
systems
in
the
Problem
Determination
Service
Guide
on
the
IBM
System
x
Documentation
CD.
You
can
find
Chapter
6.
Troubleshooting
37