IBM 43635gu Installation Guide - Page 84
Serial, problems
UPC - 883436002950
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The server unexpectedly shuts See "Solving undetermined problems" in the Problem Determination and Service down, and the LEDs on the Guide on the IBM System x Documentation CD. front-panel assembly are not lit. Serial port problems For more information about the serial port, see the Problem Determination and Service Guide on the IBM System x Documentation CD. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The number of serial ports that are identified by the operating system is less than the number of installed serial ports. 1. Make sure that: v Each port is assigned a unique address in the Configuration/Setup Utility program and none of the serial ports is disabled. v The serial-port (COM 2) cable connector is seated correctly. 2. Reseat the serial-port (COM 2) connector. 3. Replace the serial-port (COM 2). 4. (Trained service technician only) System board A serial device does not work. 1. Make sure that: v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct connector. (For connector locations, see the User's Guide on the IBM System x Documentation CD.) 2. Reseat the following components: a. Failing serial device b. Serial cable c. Remote Supervisor Adapter II SlimLine (if one is present) 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Failing serial device b. Serial cable c. Remote Supervisor Adapter II SlimLine (if one is present) d. (Trained service technician only) System board 70 System x3200 Type 4362 and 4363: Installation Guide