IBM 622020U User Guide - Page 107

Diagnostic, programs, error, messages

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Table 4. POST error messages (continued) POST message Description 01298001 No update data is available for the processor. Action: Update the system BIOS code to a level that supports the microprocessors installed in the computer. I9990650 ac power has been restored. Action: No action is required. This message appears each time ac power is restored to the computer after an ac power loss. Other Numbers POST found an error. Action: Follow the instructions on the screen. Diagnostic programs and error messages The system diagnostic programs are stored on a hidden partition on your computer hard disk. These programs are the primary method of testing the major components of your computer. You can also download the latest version of the diagnostics programs from http://www/ibm.com/pc/support/ and use the downloaded file to create an IBM Enhanced Diagnostics diskette. See "Creating an IBM Enhanced Diagnostics diskette" on page 103 for instructions. Note: When using diagnostics with a USB keyboard and mouse attached, first go into the Configuration/Setup Utility and enable USB emulation. 1. Restart the computer and press F1 to access the Configuration/Setup Utility. 2. Select Devices and I/O Ports. 3. Select USB Setup. 4. Ensure that USB Keyboard and Mouse are enabled. Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing complex problems that are indicated by error messages should be performed by trained service personnel. Sometimes the first error to occur causes additional errors. In this case, the computer displays more than one error message. Always follow the suggested action instructions for the first error message that appears. The following sections contain the error codes that might be displayed in the detailed test log and summary log, when running the diagnostic programs. The error code format is as follows: fff-ttt-iii-date-cc-text message where: fff is the three-digit function code that indicates the function being tested when the error occurred. For example, function code 201 is for memory. ttt is the three-digit failure code for the exact test failure. (These codes are for trained service personnel and are described in the Hardware Maintenance Manual.) Chapter 5. Solving problems 85

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Table
4.
POST
error
messages
(continued)
POST
message
Description
01298001
No
update
data
is
available
for
the
processor.
Action:
Update
the
system
BIOS
code
to
a
level
that
supports
the
microprocessors
installed
in
the
computer.
I9990650
ac
power
has
been
restored.
Action:
No
action
is
required.
This
message
appears
each
time
ac
power
is
restored
to
the
computer
after
an
ac
power
loss.
Other
Numbers
POST
found
an
error.
Action:
Follow
the
instructions
on
the
screen.
Diagnostic
programs
and
error
messages
The
system
diagnostic
programs
are
stored
on
a
hidden
partition
on
your
computer
hard
disk.
These
programs
are
the
primary
method
of
testing
the
major
components
of
your
computer.
You
can
also
download
the
latest
version
of
the
diagnostics
programs
from
http://www/ibm.com/pc/support/
and
use
the
downloaded
file
to
create
an
IBM
Enhanced
Diagnostics
diskette.
See
“Creating
an
IBM
Enhanced
Diagnostics
diskette”
on
page
103
for
instructions.
Note:
When
using
diagnostics
with
a
USB
keyboard
and
mouse
attached,
first
go
into
the
Configuration/Setup
Utility
and
enable
USB
emulation.
1.
Restart
the
computer
and
press
F1
to
access
the
Configuration/Setup
Utility.
2.
Select
Devices
and
I/O
Ports
.
3.
Select
USB
Setup
.
4.
Ensure
that
USB
Keyboard
and
Mouse
are
enabled.
Diagnostic
error
messages
indicate
that
a
problem
exists;
they
are
not
intended
to
be
used
to
identify
a
failing
part.
Troubleshooting
and
servicing
complex
problems
that
are
indicated
by
error
messages
should
be
performed
by
trained
service
personnel.
Sometimes
the
first
error
to
occur
causes
additional
errors.
In
this
case,
the
computer
displays
more
than
one
error
message.
Always
follow
the
suggested
action
instructions
for
the
first
error
message
that
appears.
The
following
sections
contain
the
error
codes
that
might
be
displayed
in
the
detailed
test
log
and
summary
log,
when
running
the
diagnostic
programs.
The
error
code
format
is
as
follows:
fff-ttt-iii-date-cc-text
message
where:
fff
is
the
three-digit
function
code
that
indicates
the
function
being
tested
when
the
error
occurred.
For
example,
function
code
201
is
for
memory.
ttt
is
the
three-digit
failure
code
for
the
exact
test
failure.
(These
codes
are
for
trained
service
personnel
and
are
described
in
the
Hardware
Maintenance
Manual
.)
Chapter
5.
Solving
problems
85