IBM 66270AN User Guide - Page 20

ETrbl.fm Page 18 Friday, April 14, 2000 12:57 PM Monitor Self Diagnosis The monitor continuously checks for the presence of a signal cable. If the cable becomes disconnected, the monitor displays a white box with a red border and characters stating "No Connection! Check Signal Cable." If you see this screen the monitor is working properly. If you do not see this screen and all troubleshooting remedies do not resolve the problem, further help will be required from an IBM authorized dealer or retailer or from an IBM HelpCenter®. Further Help If you are unable to correct the problem yourself, contact your dealer, retailer, or other IBM authorized reseller. In the US call: 1-800-772-2227 In Canada call: 1-800-565-3344 Before calling, please have available as much of the following information as possible: 1. Type, model and serial number from the label on the back of your monitor. 2. Purchase receipt. 3. Description of problem. 4. Computer type and model. 5. System configuration (hardware fitted, etc.). 6. System BIOS version number. 7. Operating System and version number. 8. Display driver version number. If possible, stay by your computer system. Your technical support representative might want to go through the problem with you during the call. 18