IBM 8677 Installation Guide - Page 47

Chapter 7. Solving problems

This section provides basic troubleshooting information to help you solve some

common problems that might occur while you are setting up your BladeCenter unit.

If you cannot locate and correct the problem using the information in this section,

see the

Hardware Maintenance Manual and Troubleshooting Guide

for more

information.

Diagnostic tools overview

The following tools are available to help you diagnose and solve hardware-related

problems:

v

Troubleshooting tables

These tables list problem symptoms and steps to correct the problems. See

“Troubleshooting tables” for more information.

v

Diagnostic programs and error messages

The built-in self-test (BIST) program checks the BladeCenter unit during startup

and generates error messages if problems are found. See the

Hardware

Maintenance Manual and Troubleshooting Guide

for more information.

v

Diagnostic LEDs

Use the diagnostic LEDs to identify system errors quickly. The diagnostic LEDs

consist of the LEDs on the front and rear of the BladeCenter unit and on the front

of the modules and blade servers. See “BladeCenter components, controls, and

LEDs” on page 14.

Troubleshooting tables

You can use the troubleshooting tables to find solutions to problems that have

identifiable symptoms.

Note:

The symptoms for monitor, keyboard, and mouse apply only to the devices

that are connected to the management module; they do not apply to the

remote console.

See the


for more

detailed information about testing the BladeCenter unit. If you have run the

diagnostic tests or if running the tests does not reveal the problem, call for service.

Attention:

If diagnostic error messages appear that are not listed in the


, make sure that your

BladeCenter unit has the latest level of firmware code installed.

If you have just added a new optional devices and your system is not working,

complete the following procedure before using the troubleshooting tables:

1.

Remove the device that you just added.

2.

Run the diagnostic tests to determine whether the system is running correctly.

3.

Reinstall the new device.

© Copyright IBM Corp. 2010

35

Section	Page
Contents	5
Safety	7
Chapter 1. Introduction	13
Locating and recording BladeCenter unit information	14
Features and specifications	15
The BladeCenter modules	17
Management modules	17
I/O modules	18
Blade servers	19
Power modules	19
Blower modules	20
The IBM Documentation CD	20
Hardware and software requirements	20
Using the Documentation Browser	20
Related documentation	21
Notices and statements in this document	22
Major components of the BladeCenter E Type 8677 unit	23
Chapter 2. BladeCenter unit power, controls, and indicators	25
Supplying power to the BladeCenter unit	25
Disconnecting power from the BladeCenter unit	25
BladeCenter components, controls, and LEDs	26
Front view	26
Rear view	28
Rear system LED panel	28
I/O module	28
Power module	29
Blower module	30
Management module	30
Chapter 3. Installing the BladeCenter unit and options	31
Installation checklist	31
Installation guidelines	32
System reliability guidelines	32
Handling static-sensitive devices	32
Installing and removing modules	33
Installing a module	33
Removing a module	35
Installing and removing a blade server	36
Installing and removing the blower module	36
Installing an optional acoustic attenuation module	37
Removing an optional acoustic attenuation module	38
Completing the installation	38
Chapter 4. Configuration and networking guidelines	41
Configuring the BladeCenter unit	41
Configuring the management module	41
Configuring I/O modules	41
Configuring blade servers	41
BladeCenter networking guidelines	42
Chapter 5. IBM Director	43
Chapter 6. Shared BladeCenter resources	45
Chapter 7. Solving problems	47
Diagnostic tools overview	47
Troubleshooting tables	47
Monitor problems	48
Power problems	49
Management-module problems	49
Blower module problems	49
Optional device problems	49
LEDs	50
Diagnosing problems using diagnostic LEDs	50
Diagnostic LEDs	51
Appendix A. BladeCenter management module configuration worksheet	53
Appendix B. Getting help and technical assistance	57
Before you call	57
Using the documentation	57
Getting help and information from the World Wide Web	57
Software service and support	58
Hardware service and support	58
IBM Taiwan product service	58
Appendix C. Notices	59
Trademarks	59
Important notes	60
Particulate contamination	61
Documentation format	61
Electronic emission notices	62
Federal Communications Commission (FCC) statement	62
Industry Canada Class A emission compliance statement	62
Avis de conformité à la réglementation d'Industrie Canada	62
Australia and New Zealand Class A statement	62
European Union EMC Directive conformance statement	62
Germany Class A statement	63
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten	63
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EM	63
Japan VCCI Class A statement	64
Japan Electronics and Information Technology Industries Association (JEITA) statement	64
Korea Communications Commission (KCC) statement	64
Russia Electromagnetic Interference (EMI) Class A statement	64
People's Republic of China Class A electronic emission statement	65
Taiwan Class A compliance statement	65
Power cords	65
Index	67
A	67
B	67
C	67
D	67
E	67
F	67
G	67
H	67
I	67
L	68
M	68
N	68
O	68
P	68
R	68
S	68
T	68
U	69
V	69

IBM 8677 Installation Guide - Page 47

Solving problems, Diagnostic tools overview, Troubleshooting tables

Page 47 highlights