IBM A21i Maintenance Manual - Page 7

Contents, Additional Service Information .

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Contents About this manual iii Important Safety Information iii Chapter 1. General Checkout 1 Chapter 2. General Information 3 Features 3 Specifications 5 Physical specification - small desktop model . . . . . 6 Physical specification - desktop model 7 Physical specifications - microtower model 8 Chapter 3. Diagnostics 9 Setup Utility program 10 Product Recovery Program menu 11 Diagnostics 12 Diagnostics program download 12 Navigating through the diagnostics programs . . . . 12 Running diagnostics tests 12 Test selection 13 Module test menu/hardware configuration report 13 Memory Diagnostic tests 13 Alert-On LAN™ test 14 Asset ID™ test 14 Test results 14 Hard file Smart test 15 Quick and Full erase - hard drive 15 Iomega Zip drive test 16 Asset EEPROM backup 16 Viewing the test log 16 When to use the Low-Level Format program 17 Preparing the hard disk drive for use 17 Chapter 4. Installing Options 19 Locating the connectors on the front of your computer 19 Locating the connectors on the rear of your computer 21 Home PNA network adapter 25 Removing the cover - small desktop model 26 Locating components - small desktop model 27 Identifying parts on the system board - small desktop model 27 Installing memory - small desktop model 28 Installing DIMMs 28 Installing adapters - small desktop model 29 Installing internal drives - small desktop model . . . . . 30 Drive specifications 30 Installing a drive 31 Installing a Rope Clip - small desktop model 33 Replacing the cover and connecting the cables - small desktop model 33 Removing the cover - desktop model 34 Locating components - desktop model 35 Identifying parts on the system board - desktop model 35 Installing memory - desktop model 36 Installing DIMMs 36 Installing adapters - desktop model 37 Installing internal drives - desktop model 39 Drive specifications 39 Installing a drive 40 Installing a Rope Clip - desktop model 43 © Copyright IBM Corp. 2000 Replacing the cover and connecting the cables - desktop model 44 Removing the cover - microtower model 44 Locating components - microtower model 46 Moving the power supply - microtower model 46 Identifying parts on the system board - microtower model 48 Installing memory - microtower model 49 Installing DIMMs 49 Installing adapters - microtower model 51 Installing internal drives - microtower model 51 Drive specifications 52 Installing a drive 53 Installing a Rope Clip - microtower model 55 Replacing the cover and connecting the cables microtower model 56 Chapter 5. FRU Replacements 59 Identifying parts on the system board 59 Replacing a System Board - Small Desktop Model . . . 60 Replacing a processor - Small Desktop Model 61 Power supply removal - Small Desktop Model 62 Replacing a System Board - Desktop Model 62 Replacing a processor - Desktop Model 64 Power supply removal - Desktop Model 64 Replacing a system board - Microtower Model 66 Replacing a processor - Microtower Model 67 Power supply removal - Microtower Model 67 Chapter 6. Symptom-to-FRU Index . . . . . 71 SDRAM memory errors 72 Hard disk drive boot error 72 Power Supply Errors 72 Diagnostic error codes 74 Beep symptoms 91 No-beep symptoms 93 POST error codes 94 Miscellaneous error messages 107 Undetermined problems 109 Chapter 7. Parts 111 Small Desktop Model 111 Desktop Model 134 Microtower Model 151 Chapter 8. Additional Service Information . 191 Security features 191 Passwords 191 Vital product data 192 Management Information Format (MIF 192 Alert on LAN 193 BIOS levels 193 Flash (BIOS/VPD) update procedure 194 Flash recovery boot block jumper 194 Power management 195 Automatic configuration and power interface (ACPI) BIOS 195 Advanced Power Management 195 Automatic Hardware Power Management features 195 v

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© Copyright IBM Corp.
2000
v
Contents
About this manual . . . . . . . . . . . . . . . . . . . iii
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1.
General Checkout. . . . . . . . . . . 1
Chapter 2. General Information . . . . . . . . . 3
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Physical specification — small desktop model . . . . .
6
Physical specification — desktop model . . . . . . . . . .
7
Physical specifications — microtower model . . . . . .
8
Chapter 3. Diagnostics . . . . . . . . . . . . . . . . 9
Setup Utility program. . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
Product Recovery Program menu. . . . . . . . . . . . . . . . . .
11
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
Diagnostics program download . . . . . . . . . . . . . . . .
12
Navigating through the diagnostics programs . . . .
12
Running diagnostics tests . . . . . . . . . . . . . . . . . . . . . .
12
Test selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
Module test menu/hardware configuration report
13
Memory Diagnostic tests . . . . . . . . . . . . . . . . . . . . . .
13
Alert-On LAN™ test . . . . . . . . . . . . . . . . . . . . . . . . . .
14
Asset ID™ test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14
Test results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14
Hard file Smart test . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
Quick and Full erase - hard drive . . . . . . . . . . . . . . .
15
Iomega Zip drive test . . . . . . . . . . . . . . . . . . . . . . . . .
16
Asset EEPROM backup. . . . . . . . . . . . . . . . . . . . . . . .
16
Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . .
16
When to use the Low-Level Format program. . . . . . . .
17
Preparing the hard disk drive for use . . . . . . . . . . . . . .
17
Chapter 4. Installing Options . . . . . . . . . . 19
Locating the connectors on the front of your computer 19
Locating the connectors on the rear of your computer
21
Home PNA network adapter
. . . . . . . . . . . . . . . . . .
25
Removing the cover - small desktop model . . . . . . . . .
26
Locating components - small desktop model . . . . . . . .
27
Identifying parts on the system board - small desktop
model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
Installing memory - small desktop model. . . . . . . . . . .
28
Installing DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
28
Installing adapters - small desktop model . . . . . . . . . .
29
Installing internal drives - small desktop model . . . . .
30
Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
Installing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
Installing a Rope Clip - small desktop model . . . . . . . .
33
Replacing the cover and connecting the cables - small
desktop model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
Removing the cover - desktop model
. . . . . . . . . . . . . .
34
Locating components - desktop model . . . . . . . . . . . . .
35
Identifying parts on the system board - desktop model 35
Installing memory - desktop model . . . . . . . . . . . . . . . .
36
Installing DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
Installing adapters - desktop model . . . . . . . . . . . . . . . .
37
Installing internal drives - desktop model . . . . . . . . . .
39
Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
Installing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Installing a Rope Clip - desktop model . . . . . . . . . . . . .
43
Replacing the cover and connecting the cables - desktop
model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
44
Removing the cover - microtower model . . . . . . . . . . .
44
Locating components - microtower model . . . . . . . . . .
46
Moving the power supply - microtower model . . . . . .
46
Identifying parts on the system board - microtower model
48
Installing memory - microtower model . . . . . . . . . . . . .
49
Installing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49
Installing adapters - microtower model. . . . . . . . . . . . .
51
Installing internal drives - microtower model . . . . . . .
51
Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .
52
Installing a drive
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
53
Installing a Rope Clip - microtower model . . . . . . . . . .
55
Replacing the cover and connecting the cables -
microtower model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
56
Chapter 5. FRU Replacements . . . . . . . . . 59
Identifying parts on the system board . . . . . . . . . . . . . .
59
Replacing a System Board - Small Desktop Model . . .
60
Replacing a processor - Small Desktop Model . . . . . . .
61
Power supply removal - Small Desktop Model . . . . . .
62
Replacing a System Board - Desktop Model . . . . . . . . .
62
Replacing a processor - Desktop Model. . . . . . . . . . . . .
64
Power supply removal - Desktop Model . . . . . . . . . . . .
64
Replacing a system board - Microtower Model . . . . . .
66
Replacing a processor - Microtower Model. . . . . . . . . .
67
Power supply removal - Microtower Model . . . . . . . . .
67
Chapter 6. Symptom-to-FRU Index . . . . . 71
SDRAM memory errors . . . . . . . . . . . . . . . . . . . . . . . . . .
72
Hard disk drive boot error . . . . . . . . . . . . . . . . . . . . . . . .
72
Power Supply Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
72
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . . . . . . .
74
Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
91
No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
93
POST error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
94
Miscellaneous error messages . . . . . . . . . . . . . . . . . . . .
107
Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . .
109
Chapter 7. Parts. . . . . . . . . . . . . . . . . . . . 111
Small Desktop Model . . . . . . . . . . . . . . . . . . . . . . . . . . .
111
Desktop Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
134
Microtower Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
151
Chapter 8. Additional Service Information .
191
Security features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
191
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
191
Vital product data. . . . . . . . . . . . . . . . . . . . . . . . . . . .
192
Management Information Format (MIF) . . . . . . . .
192
Alert on LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
193
BIOS levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
193
Flash (BIOS/VPD) update procedure. . . . . . . . . . . . . .
194
Flash recovery boot block jumper . . . . . . . . . . . . . . . . .
194
Power management. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
195
Automatic configuration and power interface (ACPI)
BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
195
Advanced Power Management . . . . . . . . . . . . . . . .
195
Automatic Hardware Power Management features 195