IBM LS20 Service Guide - Page 53

Service processor problems, Software problems, Universal Serial Bus (USB) port problems - drivers

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Page 53 highlights

Service processor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8850," on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action Service processor in the management module reports a general monitor failure. Disconnect the BladeCenter unit from all electrical sources, wait for 30 seconds, reconnect the BladeCenter unit to the electrical sources, and restart the server. If the problem remains, see "Solving undetermined problems" on page 50, and the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit type. Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8850," on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action You suspect a software problem. 1. To determine whether the problem is caused by the software, make sure that: v The server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, the server might have a memory-address conflict. v The software is designed to operate on the server. v Other software works on the server. v The software works on another server. 2. If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 3. Contact your place of purchase of the software. Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8850," on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A USB device does not work. Make sure that: v The correct USB device driver is installed. v The operating system supports USB devices. Chapter 2. Diagnostics 39

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Service processor problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
Service processor in the
management module reports a
general monitor failure.
Disconnect the BladeCenter unit from all electrical sources, wait for 30 seconds,
reconnect the BladeCenter unit to the electrical sources, and restart the server. If
the problem remains, see “Solving undetermined problems” on page 50, and the
Hardware Maintenance Manual and Troubleshooting Guide
or
Problem
Determination and Service Guide
for your BladeCenter unit type.
Software problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
You suspect a software
problem.
1.
To determine whether the problem is caused by the software, make sure that:
v
The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software.
Note:
If you have just installed an adapter or memory, the server might have
a memory-address conflict.
v
The software is designed to operate on the server.
v
Other software works on the server.
v
The software works on another server.
2.
If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3.
Contact your place of purchase of the software.
Universal Serial Bus (USB) port problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 8850,” on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A USB device does not work.
Make sure that:
v
The correct USB device driver is installed.
v
The operating system supports USB devices.
Chapter 2. Diagnostics
39