Insignia NS-20FTV User Manual (English) - Page 23

Troubleshooting

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NS-14FTV/NS-20FTV Color TV Troubleshooting Problem Solution Picture has snow and sound is not clear Make sure that the outside antenna is connected correctly. Reposition the outside antenna. Picture shows a double or triple image, but the sound is clear The multiple image is called "ghosting." Connect your TV to an outside antenna. Make sure that you use good quality cables and terminations. Reposition the outside antenna. Picture has lines (waves) and the sound is distorted Electrical interference can be caused by cars and motorcycles. Electrical interference can also be caused by fluorescent lamps and other appliances. Try plugging your TV into a different electrical outlet, preferably an outlet on a different circuit. No sound Make sure that the volume is turned up and the mute control is turned off. No picture and no sound Make sure that the power cord is plugged into a working outlet. Make sure that the brightness and contrast level are not set too low. Picture has no color Adjust the color controls. Picture is scrambled Change the channel. Picture has spots Color can be affected by moving your TV, turning on appliances like a vacuum cleaner near your TV, or placing magnets too close to your TV. Turn off your TV using the Power button on the TV (not on the remote control). Leave your TV off for at least 15 minutes. If the picture still has spots, turn off your TV combo and leave it off overnight. 22 www.insignia-products.com

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22
NS-14FTV/NS-20FTV Color TV
www.insignia-products.com
Troubleshooting
Problem
Solution
Picture has
snow and
sound is not
clear
Make sure that the outside antenna is
connected correctly.
Reposition the outside antenna.
Picture shows
a double or
triple image,
but the sound
is clear
The multiple image is called “ghosting.”
Connect your TV to an outside antenna.
Make sure that you use good quality
cables and terminations.
Reposition the outside antenna.
Picture has
lines (waves)
and the
sound is
distorted
Electrical interference can be caused by
cars and motorcycles.
Electrical interference can also be caused
by fluorescent lamps and other
appliances.
Try plugging your TV into a different
electrical outlet, preferably an outlet on a
different circuit.
No sound
Make sure that the volume is turned up
and the mute control is turned off.
No picture
and no sound
Make sure that the power cord is plugged
into a working outlet.
Make sure that the brightness and
contrast level are not set too low.
Picture has
no color
Adjust the color controls.
Picture is
scrambled
Change the channel.
Picture has
spots
Color can be affected by moving your TV,
turning on appliances like a vacuum
cleaner near your TV, or placing magnets
too close to your TV.
Turn off your TV using the Power button on
the TV (not on the remote control). Leave
your TV off for at least 15 minutes.
If the picture still has spots, turn off your
TV combo and leave it off overnight.