Insignia NS-24D310NA21 User Guide - Page 36

Insignia LED TV PROBLEM TV keeps turning off. A retail banner is displayed. SOLUTION • Make sure that the sleep timer is not turned on. See the Sleep Timer option in Adjusting time settings on page 29. • You selected Store Display Mode when you ran the Easy Setup wizard. Run the Easy Setup wizard and select Home User Mode on the Viewing Environment screen. See the Customize my TV option in Using the HELP menu on page 31. INlink (CEC-compatible) device PROBLEM SOLUTION My TV is not displaying the video from the connected CEC device. • Make sure that the HDMI cable is connected securely to your TV and the device. • Make sure that the device is connected to your TV with an HDMI cable. • Make sure that the device is a CEC device. See the documentation that came with the device for more information. • Press INPUT and make sure that the correct video input source is selected. See Selecting the video input source on page 19. • Make sure that the INlink feature is turned on. See the INlink Control option in Using INlink on page 21. • Try adjusting the TV picture. See Adjusting the TV picture on page 23. My TV is not playing the audio from the connected CEC device. • Make sure that the HDMI cable is connected securely to your TV and the device. • Make sure that the device is connected to your TV with an HDMI cable. • Make sure that the device is a CEC device. See the documentation that came with the device. • Make sure that the TV volume is turned up and not muted. • Try adjusting the TV sound. See Adjusting sound settings on page 25. • Make sure that the TV speakers are turned on and not muted. See Adjusting sound settings on page 25. • Make sure that the INlink feature is turned on. See INlink Control option in Using INlink on page 21. • If you have connected an HDMI CEC audio receiver, adjust the volume on the receiver. When your TV detects an audio receiver, the TV speakers turn off and sound plays through receiver speakers only. • If you are using a home theater system, soundbar, or external speaker system, make sure that it is turned on and is not muted. • If you are using a home theater system, soundbar, or external speaker system, make sure that you have selected the correct output mode. • If you are using a home theater system, soundbar, or external speaker system and have connected it with a digital audio cable, select Digital Audio Format/Audio Delay on the Audio menu, then set Audio Format to PCM. See the Digital Audio Format/Audio Delay option in Adjusting sound settings on page 25. 36 www.insigniaproducts.com