Insignia NS-24ER310NA17 User Manual English - Page 98

Troubleshooting, FAQ, Video and audio

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NS-24ER310NA17/NS-32DR310NA17/NS-48DR510NA17 Troubleshooting Warning Do not try to repair your TV yourself. Contact authorized service personnel. Note If the problem is not solved by using these troubleshooting instructions, turn off your TV, then turn it on again. FAQ For the latest answers to Frequently Asked Questions, visit General Support & FAQs under the Support and Service section of the Insignia TV support website (www.insigniaproducts.com) and the Support section of the Roku website (www.roku.com). Video and audio Symptom Possible cause Try this... Picture does not fill the screen or there are black bars around the The picture size may need to be adjusted picture • Adjust the picture size (aspect ratio). See the Picture Size option in Advanced Picture Settings menu options on page 71. TV is not on • Make sure that your TV is plugged into a working power outlet, and that your TV is turned on. (Your TV has a light on the front that indicates if your TV is turned off. See Status light on page 64.) Cables are not connected correctly • Make sure that the video cables are connected correctly and securely to your TV. • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box on page 22 or Connecting an antenna or cable TV (no box) on page 28. I don't see a picture when I select an input Picture settings may be incorrect • Adjust the contrast and brightness. See the TV brightness option in Settings menu on page 69 or Options menu on page 70. • Adjust the TV picture. See Advanced picture settings on page 71. Incorrect input may be selected • Make sure that the correct input is selected for the device you want to view. See Switching TV inputs on page 66. Input source not detected • Make sure that the device connected to the input is turned on. • Make sure that the cord to and from the device is connected firmly and correctly to the device and your TV. TV input may be bad • Connect a different device to the same input and check to see if it works correctly. TV channel does not appear Broadcast TV may be experiencing problems or may not be set up • Try another channel. The station may be experiencing problems. • Make sure that the incoming signal is compatible. • If you are trying to watch broadcast TV, make sure that Antenna TV is set up. See Setting up Antenna TV on page 61. www.insigniaproducts.com 92

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NS-24ER310NA17/NS-32DR310NA17/NS-48DR510NA17
www.insigniaproducts.com
Troubleshooting
FAQ
For the latest answers to Frequently Asked Questions, visit
General Support & FAQs
under the
Support and Service
section of the Insignia TV support website (
www.insigniaproducts.com
) and the Support section of the Roku website
(
www.roku.com
).
Video and audio
Warning
Do not try to repair your TV yourself. Contact authorized service personnel.
Note
If the problem is not solved by using these troubleshooting instructions,
turn off your TV, then turn it on again.
Symptom
Possible cause
Try this...
Picture does not
fill the screen or
there are black
bars around the
picture
The picture size may
need to be adjusted
•
Adjust the picture size (aspect ratio). See the
Picture Size
option in
Advanced Picture Settings menu options
on page
71
.
I don’t see a
picture when I
select an input
TV is not on
•
Make sure that your TV is plugged into a working power
outlet, and that your TV is turned on. (Your TV has a light on
the front that indicates if your TV is turned off. See
Status light
on page
64
.)
Cables are not
connected correctly
•
Make sure that the video cables are connected correctly and
securely to your TV.
•
Make sure that the antenna or cable TV is connected correctly
and securely. See
Connecting a cable or satellite box
on
page
22
or
Connecting an antenna or cable TV (no box)
on
page
28
.
Picture settings may be
incorrect
•
Adjust the contrast and brightness. See the
TV brightness
option in
Settings menu
on page
69
or
Options menu
on
page
70
.
•
Adjust the TV picture. See
Advanced picture settings
on
page
71
.
Incorrect input may be
selected
•
Make sure that the correct input is selected for the device you
want to view. See
Switching TV inputs
on page
66
.
Input source not
detected
•
Make sure that the device connected to the input is turned on.
•
Make sure that the cord to and from the device is connected
firmly and correctly to the device and your TV.
TV input may be bad
•
Connect a different device to the same input and check to see
if it works correctly.
TV channel
does not appear
Broadcast TV may be
experiencing problems
or may not be set up
•
Try another channel. The station may be experiencing
problems.
•
Make sure that the incoming signal is compatible.
•
If you are trying to watch broadcast TV, make sure that
Antenna TV is set up. See
Setting up Antenna TV
on page
61
.