Insignia NS-BDLIVE01 User Manual (English) - Page 29

NS-BDLIVE01_09-0086_MAN_V1_ENGLISH.book Page 25 Wednesday, March 11, 2009 9:37 AM Insignia NS-BDLIVE01 Blu-ray Disc Player Problem Solution The player is on and displays the start logo and menu, but there is no image from the disc displayed • Make sure that the disc is not dirty or scratched. To clean the disc, see "Cleaning discs" on page 24. • Try resetting your player. Press STANDBY/ON, wait five seconds, then press STANDBY/ON again. The player freezes when reading a CD-R or DVD-R • Reset your player. When you see "loading" on the screen, press OPEN/CLOSE, remove the disc and clean it, then try again. TV screen and video Problem Solution No picture on the TV or picture is distorted • Make sure that the TV is connected to the VIDEO OUT jack, COMPONENT VIDEO OUT jacks, or the HDMI AV OUT jack on your player. For more information, see "Setting up your player" on page 4. • Make sure that the TV is set to the correct input source (such as VIDEO 1). For more information, see the documentation that came with the TV. • Your player may be in screen saver mode. To reset your player, press STANDBY/ON, wait five seconds, then press STANDBY/ON again. Video is not in high definition • The VIDEO OUT jack cannot output in high definition video. • If you have connected the TV to the HDMI or component video jacks, make sure that you have selected the correct resolution in the setup menu. For more information, see "Selecting the video output resolution" on page 9 or "Selecting the output resolution" on page 13. • Depending on the Blu-ray Disc, the Component Video Out jacks may be limited to a resolution of 480p. 4:3 aspect ratio picture expands left and right or screen size is incorrect • Use the TV to change the aspect ratio. See the documentation that came with the TV. • If the TV is connected to the component video jacks, set TV Aspect to 4:3 Pan & Scan. For more information, see "Selecting the aspect ratio" on page 13. Video does not change when video settings in the setup menu are changed • Depending on the video, some changes are subtle and not as perceptible. When playing a BD-Live disc, the screen is black. • Try clearing BD storage. For more information, see "Clearing BD storage" on page 18. • Make sure that the Internet connection is working correctly. Some discs require an Internet connection. • Check all cables to make sure that they are connected correctly and securely. Sound Problem No sound, low volume, distorted sound, or incorrect audio type Cannot switch audio Solution • Check the connections and the Digital Audio Output settings. • If you have connected a sound system, make sure that the input mode on the sound system is set correctly. For more information, see the documentation that came with the sound system. • Press AUDIO to select the audio. • Sound effects (such as Re-master or V. Surround) do not work when the bitstream signal is output from the HDMI AV OUT jack or the DIGITAL AUDIO OUT jack. • When BD-Video Secondary Audio is turned off, Dolby Digital Plus, Dolby TrueHD, and DTS-HD are output from the DIGITAL AUDIO OUT jack as Dolby Digital or DTS Digital Surround bitstream. • Try resetting your player. Press STANDBY/ON, wait five seconds, then press STANDBY/ON again. • Some discs do not let you change the audio. • When connecting a sound system using a coaxial digital cable, optical digital audio cable, or an HDMI cable, you cannot switch the audio if Digital Audio Output is set to Bitstream. Set Digital Audio Output to PCM or connect the sound system using a standard audio cable. HDMI connections Problem Solution 4:3 aspect ratio picture expands left and right or screen size is incorrect • Change TV Aspect to 16:9. For more information, see "Selecting the aspect ratio" on page 13. No sound, low sound, distorted sound, or incorrect audio type • Audio may not be heard when more than four devices are connected with HDMI cables. Reduce the number of connected devices. • The sound effects will not work when a bitstream signal is output from the HDMI jack or the DIGITAL AUDIO OUT jack. • Depending on the connected equipment, the sound may be distorted if your player is connected with an HDMI cable. • When BD-Video Secondary Audio is set to On, Dolby Digital Plus, Dolby TrueHD, and DTS-HD are converted to 48 kHz Dolby Digital. LPCM 7.1 channel audio is converted to 5.1 channel audio. In this case, set the BD-Video Secondary Audio to Off. www.insigniaproducts.com 25