Insignia NS-MW11BS9 User Guide - Page 12

Countertop Microwave Troubleshooting If you have a problem with your microwave, review the following chart for a possible solution. If the microwave still does not work properly, contact the nearest authorized service center. PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION The electrical cord is not plugged in. Plug in the electrical cord. Microwave will not start The door is open. Close the door and try again. The wrong operation is set. Check the instructions and try again. You are attempting to use incorrect materials in the microwave. Arcing or sparking in the microwave You are attempting to use the microwave when it's empty. Use only microwave-safe materials. Do not operate the microwave when it's empty. Spilled food remains in the microwave. Clean the microwave with a wet towel. You are attempting to use incorrect materials in the microwave. Use only microwave-safe materials. The food is not defrosted completely. Unevenly cooked foods The cooking time or power level is not adequate to cook the food. Defrost the food completely before attempting to cook it. Use the correct cooking time and power level. The food is not turned or stirred. Turn or stir the food. Overcooked foods The cooking time or power level is not adequate to cook the food. Use the correct cooking time and power level. You are attempting to use incorrect materials in the microwave. Use only microwave-safe materials. Undercooked foods The food is not defrosted completely. The cooking time or power level is not adequate to cook the food. Defrost the food completely before attempting to cook it. Use the correct cooking time and power level. The microwave ventilation ports are blocked or restricted. Make sure that the ventilation ports are not blocked or restricted. You are attempting to use incorrect materials in the microwave. Use only microwave-safe materials. Improper defrosting The cooking time or power level is not adequate to cook the food. Use the correct cooking time and power level. The food is not turned or stirred. Turn or stir the food. The ":" colon on the display is blinking This is normal behavior. The colon blinks to count seconds when the clock is set. Obtaining replacement parts Call Insignia Customer Service at 1-877-467-4289. Specifications Model Rated voltage Rated input power Rated output power Microwave capacity Turntable diameter External dimensions (L × W × H) Internal dimensions (L × W × H) Power cord length Net weight NS-MW11BS9/NS-MW11BS9-C 120 V / 60 Hz 1500 W 1000 W 1.1 cu. ft. (31 L) 12.4 in. (31.5 cm) 20.2 × 15.7 × 12.1 in. (51.3 × 39.8 × 30.7 cm) 14.5 × 13.9 × 9.1 in. (36.8 × 35.3 × 23.2 cm) 39.4 in. (100 cm) 32.6 lbs. (14.8 kg) 12 www.insigniaproducts.com