Insignia NS-OTR16SS9 User Guide - Page 17

1.6 Cu. Ft. Over-the-Range Microwave Troubleshooting If you have a problem with your microwave, review the following chart for a possible solution. If the microwave still does not work properly, contact the nearest authorized service center. PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION The electrical cord is not plugged in. Microwave will not start The door is open. The wrong operation is set. Plug in the electrical cord. Close the door and try again. Check the instructions and try again. Arcing or You are attempting to use incorrect materials in the microwave. Use only microwave-safe materials. sparking in the You are attempting to use the microwave Do not operate the microwave when it's microwave when it's empty. empty. Unevenly cooked foods Overcooked foods Spilled food remains in the microwave. You are attempting to use incorrect materials in the microwave. The food is not defrosted completely. The cooking time or power level is not adequate to cook the food. The food is not turned or stirred. The cooking time or power level is not adequate to cook the food. Clean the microwave with a wet towel. Use only microwave-safe materials. Defrost the food completely before attempting to cook it. Use the correct cooking time and power level. Turn or stir the food. Use the correct cooking time and power level. Undercooked foods You are attempting to use incorrect materials in the microwave. The food is not defrosted completely. The cooking time or power level is not adequate to cook the food. Use only microwave-safe materials. Defrost the food completely before attempting to cook it. Use the correct cooking time and power level. Improper defrosting The microwave ventilation ports are blocked or restricted. You are attempting to use incorrect materials in the microwave. The cooking time or power level is not adequate to cook the food. Make sure that the ventilation ports are not blocked or restricted. Use only microwave-safe materials. Use the correct cooking time and power level. The vent fan turns on by itself The food is not turned or stirred. This protects the microwave from excessive temperatures. Turn or stir the food. Your microwave is operating normally. The fan cannot be turned off manually during this time. Obtaining replacement parts Call Insignia Customer Service at 1-877-467-4289. Specifications Model Rated voltage Rated input power Rated output power Microwave capacity Turntable diameter External dimensions (HxWxD) Internal dimensions (HxWxD) Charcoal filter dimensions (L × W) Certifications Power cord length Net weight NS-OTR16SS9 / NS-OTR16WH9 120 V / 60 Hz 1500 W 1000 W 1.6 cu. ft. 12.4 in. (31.5 cm) 16.9 x 29.9 x 17.6 in. (42.9 x 75.9 x 44.6 cm) 10.2 x 21.1 x 14.6 in. (25.9 x 54.1 x 37.1 cm) 5.65 × 3.7 in. (14.4 × 9.4 cm) UL and CUL approved 39.8 in. (101 cm) 52.5 lbs. (23.8 kg) www.insigniaproducts.com 17