Insignia NS-OTR16WH8 Documentation - Page 20

NS-OTR16WH8(-C)_BS8(-C)_SS8(-C)_17-0277_MAN_V1_ENG.fm Page 20 Tuesday, June 27, 2017 3:46 PM NS-OTR16WH8(-C), NS-OTR16BS8(-C), or NS-OTR16SS8(-C) Troubleshooting If you have a problem with your microwave, review the following chart for a possible solution. If the microwave still does not work properly, contact the nearest authorized service center. PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION The electrical cord is not plugged in. Microwave will not start The door is open. The wrong operation is set. Plug in the electrical cord. Close the door and try again. Check the instructions and try again. Arcing or You are attempting to use incorrect materials in the microwave. Use only microwave-safe materials. sparking in the microwave You are attempting to use the microwave when it's empty. Do not operate the microwave when it's empty. Spilled food remains in the microwave. Clean the microwave with a wet towel. You are attempting to use incorrect materials in the microwave. Use only microwave-safe materials. Unevenly cooked foods The food is not defrosted completely. Defrost the food completely before attempting to cook it. The cooking time or power level is not adequate to cook the food. Use the correct cooking time and power level. The food is not turned or stirred. Turn or stir the food. Overcooked foods The cooking time or power level is not adequate to cook the food. Use the correct cooking time and power level. You are attempting to use incorrect materials in the microwave. Use only microwave-safe materials. Undercooked foods The food is not defrosted completely. Defrost the food completely before attempting to cook it. The cooking time or power level is not adequate to cook the food. Use the correct cooking time and power level. The microwave ventilation ports are blocked or restricted. Make sure that the ventilation ports are not blocked or restricted. Improper defrosting You are attempting to use incorrect materials in the microwave. Use only microwave-safe materials. The cooking time or power level is not adequate to cook the food. Use the correct cooking time and power level. The food is not turned or stirred. Turn or stir the food. The vent fan turns on by itself The fan automatically starts when heat rises from range surface units or burners and stays on until the Your microwave is operating normally. The fan temperature decreases. This protects the microwave cannot be turned off manually during this time. from excessive temperatures. The turntable is misaligned. The turntable will not move The turntable is turned off. Make sure that the turntable is properly aligned on the ring and shaft. Press Turntable on/off to turn your turntable back on. Obtaining replacement parts Call Insignia Customer Service at 1-877-467-4289. Specifications Model Rated voltage Rated input power Rated output power Microwave capacity Turntable diameter External dimensions (WxHxD) Internal dimensions (WxHxD) Certifications Power cord length Net weight NS-OTR16WH8, NS-OTR16BS8, NS-OTR16SS8, NS-OTR16WH8-C, NS-OTR16BS8-C, or NS-OTR16SS8-C 120V / 60 Hz 1550W 1000W 1.6 cu. ft. 13.5 in. (34.5 cm) 29.9 × 16.4 × 15.0 in. (75.9 × 41.7 × 38.2 cm) 20.24 × 9.25 × 14.41 in. (51.4 × 23.5 × 36.6 cm) UL approved 3.3 ft. (1 m) 56 lbs. (25.4 kg) 20 www.insigniaproducts.com