Intel R1000JP System Service Guide - Page 74

Appendix D: Getting Help Appendix D: Getting Help If you encounter an issue with your server system, follow these steps to obtain support: 1. Visit the following Intel support web page at http://www.intel.com/p/en_US/support/server/. This web page provides 24x7 support when you need it to get the latest and most complete technical support information on all Intel® Enterprise Server and Storage Platforms. Information available at the support site includes:  Latest BIOS, firmware, drivers, and utilities.  Product documentation, installation and quick start guides.  Full product specifications, technical advisories, and errata.  Compatibility documentation for memory, hardware add-in cards, chassis support matrix, and operating systems.  Server and chassis accessory parts list for ordering upgrades or spare parts.  A searchable knowledge base to search for product information throughout the support site. 2. If you are still unable to obtain a solution to your issue, send an email to Intel®'s technical support center using the online form available at: http://supportmail.intel.com/scripts-emf/welcome.aspx. 3. Lastly, you can contact an Intel® support representative using one of the support phone numbers available at http://www.intel.com/p/en_US/support/contact/phone (charges may apply). Intel® customer support suggests filling out the issue report form available in Appendix E: Intel® Server Issue Report Form to better service the issue. Intel® also offers Channel Program members around-the-clock 24x7 technical phone support on Intel® server boards, server chassis, server RAID controller cards, and Intel® Server Management at http://www.intel.com/reseller/. Note: You will need to log in to the Reseller site to obtain the 24x7 number. Warranty Information To obtain warranty information, visit the following Intel® website: http://www.intel.com/support/motherboards/server/sb/cs-010807.htm. 62 Intel® Server System R1000JP Family Service Guide