Intermec IP30 IP30 Handheld RFID Reader User Guide - Page 44

Chapter 3 - Upgrade and Troubleshoot the IP30 Troubleshoot the IP30 This section includes a list of problems and possible solutions. Problems While Working With RFID Many problems that you may encounter when working with your RFID system can be solved by carefully checking the RFID settings. For help, see "Configure RFID Settings" on page 23. Use the troubleshooting table to help solve problems with your IP30 RFID. Troubleshooting RFID Problems Problem Solution The IP30 is unable to read • Make sure you have an active Bluetooth or USB connection RFID tags, or seems to between your IP30 and mobile computer. For help, see "Establish read tags slowly or a Connection with the IP30" on page 25. inconsistently. • Make sure you choose the correct tag types to maximize IP30 performance. For help, see "Configure RFID Settings" on page 23. • Adjust the FIELDSTRENGTH attribute to 26 dB. For more information on how to adjust this attribute, see "Configure RFID Settings" on page 23. • The IP30 uses a linear antenna. It can only read a tag's antenna which is oriented in the same way as the IP30's antenna. A tag's antenna is oriented the same as the IP30 antenna if the tag element is parallel to the front edge of the IP30 antenna. • Move slightly closer or farther from the tag. Environmental factors can reduce the read range or create deadspots. • Make sure there are no metal objects or other objects on the antenna. Large rings, or hand jewelry can also affect the performance of the IP30. • Make sure the mobile computer is working properly. The IP30 will not work as well if there are too many applications running in the background. • Make sure your battery is fully inserted into the handle. • Make sure your battery is not low, it may affect the performance of the IP30. 34 IP30 Handheld RFID Reader User's Guide