Intermec PR2 FlexDock User Guide - Page 16

Troubleshoot the FlexDock - pr3

Page 16 highlights

• The SR61 scanner and the PR2/PR3 printer cups have been tested and certified for use with the Dual and Quad Bases. Note: For a list of certified products, please see the associated compliance insert, located on the Intermec website at www.intermec.com > Products > Computers > Handhelds > FlexDock > Manuals tab > Regulatory Information. Troubleshoot the FlexDock Problem Possible Causes and Solutions You place a computer into a cup and the Ethernet LED does not turn on. The computer may not be fully inserted into the charging cup. Make sure the computer is seated all the way into the cup. The dock may not be connected to a working Ethernet connection. Check to see if the LEDs mounted in the FlexDock Ethernet connectors are illuminated, and make sure you are using a known good cable. The dock may not be connected to power. Make sure the power supply is connected to a known good AC power source. For a CK3, CN3, or CN4 computer, you need to install a software update on the computer to use it with the DX4 Ethernet dock. For more information, see "Use the CK3, CN3, and CN4 with the DX4 Ethernet Dock" on page 14. You place a battery into The battery may not be fully inserted into the a cup and the Charge battery cup. Make sure the bottom of the battery LED does not turn on. is fully inserted into the bottom of the cup, and that the top of the battery is pressed all the way under the tab. The dock may not be connected to power. Make sure the power supply is connected to a known good AC power source. 16 FlexDock User Guide

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16
FlexDock User Guide
The SR61 scanner and the PR2/PR3 printer cups have been tested
and certified for use with the Dual and Quad Bases.
Troubleshoot the FlexDock
Note:
For a list of certified products, please see the associated
compliance insert, located on the Intermec website at
www.intermec.com
>
Products
>
Computers
>
Handhelds
>
FlexDock
>
Manuals
tab >
Regulatory Information
.
Problem
Possible Causes and Solutions
You place a computer
into a cup and the
Ethernet LED does not
turn on.
The computer may not be fully inserted into the
charging cup. Make sure the computer is seated all
the way into the cup.
The dock may not be connected to a working
Ethernet connection. Check to see if the LEDs
mounted in the FlexDock Ethernet connectors are
illuminated, and make sure you are using a known
good cable.
The dock may not be connected to power. Make
sure the power supply is connected to a known
good AC power source.
For a CK3, CN3, or CN4 computer, you need to
install a software update on the computer to use it
with the DX4 Ethernet dock. For more
information, see
“Use the CK3, CN3, and CN4
with the DX4 Ethernet Dock” on page 14.
You place a battery into
a cup and the Charge
LED does not turn on.
The battery may not be fully inserted into the
battery cup. Make sure the bottom of the battery
is fully inserted into the bottom of the cup, and
that the top of the battery is pressed all the way
under the tab.
The dock may not be connected to power. Make
sure the power supply is connected to a known
good AC power source.