JBL Quantum 350 Wireless Owners Manual English - Page 14

Troubleshooting If you have problems using this product, check the following points before you request service. No power • The headset turns off automatically after 10 minutes of inactivity. Power on the headset again. • Recharge the headset (see "Charging your headset"). 2.4G pairing failed between headset and 2.4G USB wireless dongle • Move the headset closer to the dongle. If the issue remains, pair the headset with the dongle again manually (see "To pair manually"). No sound or poor sound • Make sure you have chosen as the default device in the game sound settings of your PC, Mac or gaming console device. • Adjust volume on your PC, Mac or gaming console device. • You may experience obvious sound quality degradation when using the headset near a USB 3.0 enabled device. This is not a malfunction. Use an extension USB dock instead to keep the dongle as far from the USB 3.0 port as possible. • Make sure the headset and 2.4G wireless dongle are paired and connected successfully. • The USB-A ports on some gaming console devices may be incompatible with the . This is not a malfunction. - 12 -