JBL VRX932LAP Owners Manual EN - Page 27

JBL WARRANTY AND INFORMATION The JBL Warranty on professional loudspeaker products (except for enclosures) remains in effect for five years from the date of the first consumer purchase. JBL amplifiers are warranted for three years from the date of original purchase. Enclosures and all other JBL products are warranted for two years from the date of original purchase. WHO IS PROTECTED BY THIS WARRANTY? Your JBL Warranty protects the original owner and all subsequent owners so long as: A.) Your JBL product has been purchased in the Continental United States, Hawaii or Alaska. (This Warranty does not apply to JBL products purchased elsewhere except for purchases by military outlets. Other purchasers should contact the local JBL distributor for warranty information.); and B.) The original dated bill of sale is presented whenever warranty service is required. WHAT DOES THE JBL WARRANTY COVER? Except as specified below, your JBL Warranty covers all defects in material and workmanship. The following are not covered: Damage caused by accident, misuse, abuse, product modification or neglect; damage occurring during shipment; damage resulting from failure to follow instructions contained in your Instruction Manual; damage resulting from the performance of repairs by someone not authorized by JBL; claims based upon any misrepresentations by the seller; any JBL product on which the serial number has been defaced, modified or removed. WHO PAYS FOR WHAT? JBL will pay all labor and material expenses for all repairs covered by this warranty. Please be sure to save the original shipping cartons because a charge will be made if replacement cartons are requested. Payment of shipping charges is discussed in the next section of this warranty. HOW TO OBTAIN WARRANTY PERFORMANCE If your JBL product ever needs service, write or telephone us at JBL Incorporated (Attn: Customer Service Department), 8500 Balboa Boulevard, PO Box 2200, Northridge, California 91329 (818-893-8411). We may direct you to an authorized JBL Service Agency or ask you to send your unit to the factory for repair. Either way, you'll need to present the original bill of sale to establish the date of purchase. Please do not ship your JBL product to the factory without prior authorization. If transportation of your JBL product presents any unusual difficulties, please advise us and we may make special arrangements with you. Otherwise, you are responsible for transporting your product for repair or arranging for its transportation and for payment of any initial shipping charges. However, we will pay the return shipping charges if repairs are covered by the warranty. MAILING ADDRESS: JBL Professional 8500 Balboa Blvd. Northridge, CA 91329 USA SHIPPING ADDRESS: JBL Professional 8370 Balboa Blvd., Dock D Northridge, CA 91329 USA (Do not return product to this address without first obtaining prior authorization from JBL) CUSTOMER SERVICE: Monday through Friday 8:00am - 5:00pm Pacific Standard Time In the U.S.A. (800) 8JBLPRO (800.852.5776) www.jblproservice.com OUTSIDE THE USA: Contact the JBL Professional Distributor in your area. A complete list of JBL Professional international distributors is provided at our U.S.A.website - www.jblpro.com PRODUCT REGISTRATION: Register your product online at www.jblpro.com/registration ON THE WORLD WIDE WEB: www.jblpro.com 27