Jabra PRO 920 User Manual - Page 21

Support - compatibility

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ENGLISH 8. SUPPORT 8.1 FAQS AND TROUBLESHOOTING Q How do I pair my headset with the Jabra PRO 920 base? A Dock the headset with the base to initiate pairing. Pairing will occur automatically, unless the base is currently linked with a primary headset (a headset already paired with the base). Q Can I pair my headset directly with a third-party DECT phone, or base? A No. The headset can only be paired with a Jabra PRO 920 base. Q Why doesn't my headset work with my desk phone? A Check the following: • Ensure the headset battery is charged. The keypad battery icon will be blinking green when charging, or solid green when charged. • Ensure the headset is in range of the base. The range is up to 60 m, depending on environment. • Ensure the headset and base are paired. To initiate pairing, dock the headset. Q Why does nothing happen when I try to use my desk phone? A Ensure the base is powered on, and check there is a dial tone. Lift the desk phone handset, or press the headset button on the desk phone, to get a dial tone. If there is no dial tone, double-check all cables have been correctly connected. Q Why do I hear a low noise in the headset when there is silence on the other end? A The headset speaker volume might be too high. Decrease the speaker volume using the speaker volume controls on the headset, as illustrated. Speaker volume controls Q The person I am calling cannot hear me. Why? A The clear dial tone or microphone volume settings might be incorrectly set. Re-run the desk phone section of the Interactive Setup Wizard, or read Section 3 of this manual. Q Why am I getting a buzzing sound in my headset? A Assuming the device has been set up correctly, the desk phone may not be fully immune to the radio signals the headset uses. To overcome this problem, move the headset base at least 30 cm away from the desk phone. Q When I try to make a call on my desk phone, the GN1000 RHL lifts, but the call is not connected. A Ensure the base is connected to the desk phone handset port, and not the desk phone headset port. The GN1000 should not be connected to the headset port. Q Is it possible to automate calling and answering on my desk phone without using a handset lifter? A Yes, if the desk phone has an electronic hookswitch feature. Check your supplier for compatibility with your phone, and/or consult the support section on www.jabra.com. JABRA PRO 920 22

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ENGLISH
JABRA PRO 920
8.
SUPPORT
8.1
FAQS AND TROUBLESHOOTING
Q How do I pair my headset with the Jabra PRO 920 base?
A
Dock the headset with the base to initiate pairing. Pairing will occur automatically, unless the base is currently
linked with a primary headset (a headset already paired with the base).
Q Can I pair my headset directly with a third-party DECT phone, or base?
A
No. The headset can only be paired with a Jabra PRO 920 base.
Q Why doesn’t my headset work with my desk phone?
A
Check the following:
•
Ensure the headset battery is charged. The keypad battery icon will be blinking green when charging,
or solid green when charged.
•
Ensure the headset is in range of the base. The range is up to 60 m, depending on environment.
•
Ensure the headset and base are paired. To initiate pairing, dock the headset.
Q Why does nothing happen when I try to use my desk phone?
A
Ensure the base is powered on, and check there is a dial tone. Lift the desk phone handset, or press the
headset button on the desk phone, to get a dial tone. If there is no dial tone, double-check all cables have
been correctly connected.
Q Why do I hear a low noise in the headset when there is silence on the other end?
A
The headset speaker volume might be too high. Decrease the speaker volume using the speaker volume
controls on the headset, as illustrated.
Speaker volume controls
Q The person I am calling cannot hear me. Why?
A
The clear dial tone or microphone volume settings might be incorrectly set. Re-run the desk phone section of
the Interactive Setup Wizard, or read Section 3 of this manual.
Q Why am I getting a buzzing sound in my headset?
A
Assuming the device has been set up correctly, the desk phone may not be fully immune to the radio signals
the headset uses. To overcome this problem, move the headset base at least 30 cm away from the desk
phone.
Q When I try to make a call on my desk phone, the GN1000 RHL lifts, but the call is not connected.
A
Ensure the base is connected to the desk phone handset port, and not the desk phone headset port. The
GN1000 should not be connected to the headset port.
Q Is it possible to automate calling and answering on my desk phone without using a handset lifter?
A
Yes, if the desk phone has an electronic hookswitch feature. Check your supplier for compatibility with your
phone, and/or consult the support section on www.jabra.com.