Jenn-Air JGC3530G Owners Manual - Page 9

Problem Continuous sparking of igniter Excessive heat around cookware on cooktop Cooktop cooking results not what expected Possible Causes and/or Solutions Is a cross draft drawing the flame away from the igniter? This is normal when a cross draft is present. Is the power supply cord properly grounded/polarized? See the Installation Instructions. Is the burner base and/or cap positioned properly? See "To Clean" in the "Sealed Surface Burners" section. Has the control area been cleaned? Excessive use of liquid cleaners in the control knob area may cause continuous sparking. Let it dry. Is the cookware the proper size? Use cookware about the same size as the surface cooking area, element, or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area. Is the proper cookware being used? See the "Cookware" section. Is the control knob set to the proper heat level? See the "Cooktop Controls" section. Is the cooktop level? Level the cooktop. See the Installation Instructions. ASSISTANCE OR SERVICE If you need service Please refer to the warranty page in this manual. If you need replacement parts If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new JENN-AIR® appliance. To locate factory specified parts in your area, call us or your nearest JENN-AIR designated service center. In Canada Call the Jenn-Air Customer eXperience Centre toll free: 1-800-JENNAIR (1-800-536-6247) Our consultants provide assistance with: ■■ Scheduling of service. Jenn-Air® appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in Canada. In the U.S.A. Call the Jenn-Air Customer eXperience Center toll free: 1-800-JENNAIR (1-800-536-6247) Our consultants provide assistance with: ■■ Scheduling of service. Jenn-Air® appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in the United States. ■■ Features and specifications on our full line of appliances. ■■ Referrals to local Jenn-Air® appliance dealers. ■■ Installation information. ■■ Use and maintenance procedures. ■■ Accessory and repair parts sales. ■■ Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). To locate the Jenn-Air designated service company in your area, you can also look in your telephone directory Yellow Pages. For further assistance: If you need further assistance, you can write to Jenn-Air with any questions or concerns at: Jenn-Air Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Web address: www.jennair.com Please include a daytime phone number in your correspondence. ■■ Features and specifications on our full line of appliances. ■■ Referrals to local Jenn-Air® appliance dealers. ■■ Use and maintenance procedures. ■■ Accessory and repair parts sales. For further assistance: If you need further assistance, you can write to: Jenn-Air Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Web address: www.jennair.ca Please include a daytime phone number in your correspondence. Accessories To order accessories, call the Jenn-Air Customer eXperience Center toll free at 1-800-JENNAIR (1-800-536-6247) and follow the menu prompts. Or visit our website at www.jennair.com and click on "Accessories." affresh® Stainless Steel Cleaner Order Part Number W10355016 Gas Grate and Drip Pan Cleaner Order Part Number 31617 affresh® Kitchen and Appliance Cleaner Order Part Number W10355010 9