Jenn-Air JIC4730HS Owners Manual - Page 10
Troubleshooting
View all Jenn-Air JIC4730HS manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 10 highlights
TROUBLESHOOTING First, try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page or visit producthelp.jennair.com. In Canada, visit www.jennair.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: In Canada JennAir Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 JennAir Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. Problem Possible Causes and/or Solutions Nothing will operate Is the cooktop wired properly? See the Installation Instructions for more information. Has a household fuse blown or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call for service. See the "Warranty" section for contact information. Cooktop will not operate Is the cooktop control set correctly? Touch the display area on the control panel to select a cooking surface before selecting a function. Is the "Control Lock" Cooktop Lockout set? See the "Control Lock" section. Has the cooktop turned off by itself? The Power keypad was unintentionally touched or both cooking areas were off for 10 seconds. Touch the Power keypad again. Reset the cooktop. Excessive heat around Is the cookware the proper size? See the "Flexible Size Cooking Area" section. cookware on cooktop Cooktop cooking results Is the proper cookware being used? See the "Cookware" section. not what expected Is the cooktop control set to the proper heat level? See the "Cooktop Controls" section. Is the cooktop level? Level the cooktop. See the Installation Instructions. Display shows messages Is the display flashing when you place a saucepan on an induction surface cooking area? Check that the saucepan is electromagnetic. Check that the diameter of the saucepan is large enough. Center the saucepan on the surface cooking area. Allow the saucepan to cool down in the event that it has become hot when used. Switch the surface cooking area Off, then On again. If the display still does not light up, turn power off at the circuit breaker. Wait 20 seconds and turn power back on. If the display still does not work, call for service. See the "Warranty" section for contact information. Is the Performance Boost function display flashing and switching off? The Performance Boost function will operate only one cooking area in a cooktop zone. If both areas in a cooktop zone are set for Performance Boost, the area set last will continue at the Performance Boost power level and the other cooking area will reset to power level 5. It is possible that the function will switch the surface cooking area to a lower setting to keep the cooktop from overheating. You can continue to use the cooktop if the display is not flashing. Is "E" in the display? The electronics system may be defective. Turn off power at the circuit breaker, wait 20 seconds, and then turn the circuit breaker back on. If the display continues to show "E," turn off the cooktop and call for service. See the "Warranty" section for contact information. Operational cooktop sounds Is there a low humming? This occurs when cooking at high power. The cause of this is the amount of energy that is transmitted from the appliance to the cookware. This sound will quiet or go away when the power is turned down. Is there a crackling? This sound occurs when cookware is used that consists of different materials. The noise is caused by vibrations in the joint faces between the different layers. It may change depending on the amount and type of food being cooked. Is there a fan noise? The electronics require a controlled temperature in order to function reliably. The cooktop is fitted with a fan that runs at various speeds according to the temperature detected. The fan may also continue to run even after the cooktop has been switched off if the temperature it detects is too high. 10