Jenn-Air JJW2427DS Use and Care - Page 17
Problem Solver
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Problem Solver First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit https://jennair.custhelp.com. In Canada, visit http://www.jennair.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: In Canada: Jenn-Air Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Jenn-Air Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS Nothing will operate Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. Is the appliance wired properly? See Installation Instructions. Oven will not operate Has a Delay Start been set? See "Timed Cooking" section. Is the Button Lock set? See "Button Lock" section. Is the Sabbath Mode set? See "Sabbath Mode" section. On double oven models, is one oven self-cleaning? When one oven is self-cleaning, the other oven cannot be set or turned on. Oven temperature Does the oven temperature calibration need adjustment? See "Oven Temperature Control" section. too high or too low Warm air coming from oven vent Warm air coming from the oven vent is normal. During a self-clean cycle, the air stream is increased. The cooling fan may operate both during an oven's cycle and after the cycle has ended, causing warm air to exit from the oven vent. Display shows messages Is the display showing a letter followed by a number? Power Off, wait 10 seconds, and then power On. If a letter followed by a number reappears, call for service. Fan runs during Bake function It is normal for the convection fan and element to operate during Bake mode to enhance performance and heat distribution. Long preheat times Not all cycles require preheating. See cycle instructions for preheat recommendations. Most cycles preheat to 350°F (177°C) in 12 to 17 minutes. Higher temperatures will take more time. Removing unused oven racks prior to preheating can help reduce preheat time. Self-Cleaning cycle will not operate Is the oven door open? Close the oven door all the way. Has the function been entered? See "Self-Cleaning Cycle" section. Has a Delay Start Self-Clean cycle been set? See "Self-Cleaning Cycle" section. On double oven models, is one oven self-cleaning? When one oven is self-cleaning, the other oven cannot be set to self-clean. 17