Kenmore 3102 Use and Care Guide - Page 14

Before You Call Solutions to Common Problems Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance. OCCURRENCE POSSIBLE CAUSE/SOLUTION Surface burners do not light Surface Control knob has not been completely turned to LITE. Push in and turn the Surface Control knob to LITE until burner ignites and then turn control to desired flame size. Be sure gas supply valve is open. Burner ports or slots are clogged. With the burner off, use a small-gauge wire or needle to clean ports or slots. Power cord is disconnected from outlet (electric ignition models). Be sure cord is plugged securely into outlet. Electrical power outage (electric ignition models). Burners can be lit manually. See Setting Surface Controls in this Use & Care Guide. Surface burner flame burns half way around Burner ports or slots are clogged. With the burner off, clean ports and slots with a small-gauge wire or needle. Moisture is present after cleaning. To avoid this occurrence dry the burners thoroughly following instructions under General Care & Cleaning. Surface burner flame is orange Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue. In coastal areas, a slightly orange flame is unavoidable due to salt air. Scratches or abrasion on cooktop surface (Ceramic-Glass Cooktop) Coarse particles such as salt or sand between cooktop and utensil can cause scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect cooking and will become less visible with time. Cleaning materials not recommended for ceramic-glass cooktop have been used. See "Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning. Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware. Metalmarks (Ceramic-Glass Cooktop) Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface. Use ceramic-glass cooktop cleaning cream to remove the marks. See "Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning. Brown streaks or specks on ceramic glass cooktop surface (Ceramic-Glass Cooktop) Areas of discoloration with metallic sheen (Ceramic-Glass Cooktop) Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See "Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning. Cleaning materials not recommended for ceramic-glass cooktop have been used. Use recommended cleaners and cleaning method. See "Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning. Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning cream. To avoid this occurrence use cookware with clean, dry bottoms. 14