KitchenAid KECC507RBL Use & Care Guide - Page 15
Troubleshooting
UPC - 050946991542
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Light to moderate soil s Paper towels or clean damp sponge: Clean while the cooktop is still warm. You may want to wear oven mitts while cleaning the cooktop. Sugary spills (jellies, candy, syrup) s Cooktop Scraper: Clean while the cooktop is still warm. You may want to wear oven mitts while cleaning the cooktop. s Cooktop Cleaner and clean damp paper towel: Clean as soon as cooktop has cooled down. Rub creme into surface with a damp paper towel or soft cloth. Continue rubbing until white film disappears. Heavy soil, dark streaks, specks and discoloration s Cooktop Cleaner or nonabrasive cleanser: Rub product into soil with a damp paper towel or soft cloth. Continue rubbing until white film disappears. Burned-on soil s Cooktop Cleaner and Cooktop Scraper: Rub creme into soil with damp paper towel. Hold scraper as flat as possible on surface and scrape. Repeat for stubborn spots. Polish entire cooktop with creme and paper towel. Metal marks from aluminum and copper s Cooktop Cleaner: Clean as soon as cooktop has cooled down. Rub creme into surface with a damp paper towel or soft cloth. Continue rubbing until white film disappears. The marks will not totally disappear but after many cleanings become less noticeable. Tiny scratches and abrasions s Cooktop Cleaner: Rub creme into surface with a damp paper towel or soft cloth. Continue rubbing until white film disappears. Scratches and abrasions do not affect cooking performance and after many cleanings become less noticeable. TROUBLESHOOTING Try the solutions suggested here first in order to avoid the cost of an unnecessary service call. Nothing will operate Cooktop has flashing lights s Is the cooktop wired properly? See the Installation Instructions for more information. s Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. Cooktop will not operate s On models with knob controls, is the control knob set correctly? Push in the knob before turning to a setting. s On models with electronic touch controls, is the cooktop control set correctly? Touch ON/OFF before selecting a setting. s On models with touch controls, is the "Control Lock/ALL OFF" Cooktop Lockout set? See "Control Lock/All Off" section. Excessive heat around cookware on cooktop s Are there lights on the cooktop flashing on and off? 1. Make sure the cooktop controls are OFF. 2. Clean the cooktop touch control panel thoroughly. See "General Cleaning" section. 3. If the cooktop lights continue to flash, disconnect power or unplug the cooktop. 4. After a few seconds, reconnect power or plug in the cooktop. 5. If the lights continue to blink on and off, call for service. Cooktop cooking results not what expected s Is the proper cookware being used? See "Cookware" section. s Is the cooktop control set to the proper heat level? See "Cooktop Controls" section. s Is the appliance level? Level the appliance. See the Installation Instructions. s Is the cookware the proper size? Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area. 15