KitchenAid KECD866RSS Use and Care Guide - Page 9

Excessive heat around cookware on cooktop s Is the cookware the proper size? Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ¹⁄₂" (1.3 cm) outside the cooking area. Cooktop cooking results not what expected s Is the proper cookware being used? See "Cookware" section. s Is the control knob set to the proper heat level? See "Cooktop Controls" section. s Is the appliance level? Level the appliance. See the Installation Instructions. ASSISTANCE OR SERVICE Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. Cooktop Cleaner (ceramic glass models) Order Part Number 31464 Cooktop Protectant Order Part Number 31463 If you need replacement parts If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance. To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center. Cooktop Care Kit (includes cleaner, protectant, and applicator pads) Order Part Number 31605 Cooktop Scraper (ceramic glass models) Order Part Number 3183488 In the U.S.A. Call the KitchenAid Customer eXperience Center toll free: 1-800-422-1230. Our consultants provide assistance with: s Features and specifications on our full line of appliances. s Installation information. s Accessory and repair parts sales. s Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). s Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States. To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages. For further assistance If you need further assistance, you can write to KitchenAid with any questions or concerns at: KitchenAid Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. Accessories U.S.A. To order accessories, call the KitchenAid Customer eXperience Center toll free at 1-800-442-9991 and follow the menu prompts. Or visit our website at www.kitchenaid.com and click on "ShopOnline," then "Accessories." Portable appliances, bakeware, cookware, gadgets and textiles are also available. Stainless Steel Cleaner & Polish (stainless steel models) Order Part Number 31462 All-Purpose Appliance Cleaner Order Part Number 31662 In Canada Please call the KitchenAid Canada Customer Interaction Centre toll free:1-800-807-6777. Our consultants provide assistance with: s Features and specifications on our full line of appliances. s Use and maintenance procedures s Accessory and repair parts sales. s Referrals to local dealers, repair parts distributors, and service companies. KitchenAid Canada designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in Canada. For further assistance If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at: Customer Interaction Centre KitchenAid Canada 1901 Minnesota Court Mississauga, Ontario L5N 3A7 Please include a daytime phone number in your correspondence. 9