KitchenAid KES6403DG Owners Manual - Page 15

ENGLISH TROUBLESHOOTING GUIDE Problem Solution Coffee is ground too coarsely. Use slightly finer grind. No Crema is being produced Knocking/pumping sound occurs during espresso, steam, or hot water cycle All Mode/Dose lights are blinking The Steam light and all Dose lights are blinking Water light continuously blinks All lights are blinking at the same time All lights are continuously on If the problem is not due to one of the above items Coffee tamped too softly. Use slightly firmer tamp between 30-40 lb or 15-20 kg of force. Single wall filter basket might have been used with pre-ground coffee. Please see the "Basket selection chart" section. The Espresso Machine is going through a normal operation, therefore no action is required. Machine is in protection mode to avoid the pump from over heating. Turn Off the machine for 7.5 minutes. Machine is in the protection mode to avoid from overheating. Turn Off the machine for 10 minutes. Ensure water is in the Water Tank and ensure Water Tank is properly assembled. Steam Wand is blocked. Remove it from Espresso Machine and thoroughly clean it. Coffee puck is too dense, adjust to larger grind size. If using a Double wall basket, then clean exit hole with a pin. Turn off the Espresso Machine and unplug for approximately 10 minutes. Then, plug back in and restart the machine. If problem persists call service. Turn off the Espresso Machine and unplug for approximately 5 minutes. Then, plug back in and restart the machine. If problem persists call Service. See the "Arranging for Service" chapter in the "Warranty and service" section. Do not return the Espresso Machine to the retailer as they do not provide service. W11312156C.indb 15 15 8/12/2020 7:43:43 PM