KitchenAid KGCS105GSS Use and Care Guide - Page 17

Troubleshooting You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see "Requesting Assistance or Service" on page 18 (In the U.S.A.), or on page 19 (in Canada). Problem Nothing will operate. Problem Cause • The cooktop is not wired into a live circuit with proper voltage. • The cooktop is not properly connected to the gas supply. • A household fuse has blown or a circuit breaker has tripped. • A control knob is not set correctly. Solution • Wire the cooktop into a live circuit with proper voltage. (See installation instructions.) • Contact an authorized KitchenAid service technician to reconnect the cooktop to the gas supply. • Replace household fuse or reset circuit breaker. • Push in the control knobs before turning them. • Replace household fuse or reset circuit breaker. • Let it dry. The burner fails to light. • A household fuse has blown or a circuit breaker has tripped. • The burner is wet from being washed. • The burner ports may be clogged. • Clean them with a straight pin. (See page 16.) • Clean them with a straight pin. (See page 16.) The burner flames are uneven. • The burner ports may be clogged. The burner flames lift off the ports, are yellow, or are noisy when turned off. • The burner needs cleaning. • The air/gas mixture is incorrect. • Clean as directed on page 16. • Contact an authorized KitchenAid service technician to check the air/gas mixture or see Installation Instructions. • Level the cooktop. • Refer to a reliable cookbook for recommended pan type and size. • Pan should be the same size or slightly larger than surface cooking are being used. • Remove any obstructions around knobs or burners. Cooking results are not what you expected. • The cooktop is not level. • The pan used is not the correct type or size. • The flame size does not fit the cookware being used. • The flow of combustion and/or ventilation air to the cooktop is blocked. 17