KitchenAid KOCE900HSS Owners Manual - Page 17
Troubleshooting
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TROUBLESHOOTING First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual or visit http://www.kitchenaid.com/customer-service. In Canada, visit http://www.kitchenaid.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: In Canada: KitchenAid Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 KitchenAid Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. Problem Possible Cause Solution Nothing will operate Has a household fuse blown or has the circuit Replace the fuse or reset the circuit breaker. If the problem breaker tripped? continues, call an electrician. Is the appliance wired properly? See the Installation Instructions. Microwave oven will not Is the door completely closed? operate Is the electronic oven control set correctly? Firmly close door. See the "Electronic Oven Control" section. On some models, is the Control Lock set? See the "Control Lock" section. On combination oven models, is the lower oven self-cleaning? The upper oven will not work during the lower oven Self‑Cleaning Cycle. Is the magnetron working properly? Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, call for service. See the "Warranty" section. Microwave oven makes This is normal and occurs when the transformer in the magnetron cycles on. humming noise Microwave oven door looks wavy This is normal and will not affect performance. Turntable will not operate Is the turntable properly in place? Make sure turntable is correct side up and is sitting securely on the turntable support. Is the turntable support operating properly? Remove turntable. Remove and clean turntable support and rollers. Replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on the turntable, then restart oven. If it still is not working, call for service. See the "Warranty" section. Do not operate the oven without turntable and turntable support working properly. Turntable rotates both This is normal and depends on motor rotation at beginning of cycle. directions Display shows messages Is the display showing a letter followed by a number? Clear the display. See the "Display(s)" section. If it reappears, call for service. See the "Warranty" section. Display shows time countdown, but is not operating Is the Timer in use? See the "Timer" section. Tones are not sounding Are tones disabled? See the "Tones" section. Fan stays on after cooking is completed Depending on the temperature inside the microwave oven after a cooking cycle ends, the cooling fan may continue to run for some time in order to cool the microwave oven. The turntable may also continue to rotate and the light may stay on during this time. This is normal. The door may be opened at any time to add or remove food, and/or to start another cooking cycle. Smoke is coming from oven vent during crisping Some smoke is normal and occurs just as in conventional crisping. Sparking during crisping This is normal and occurs as fat burns off from past cooking. Sparking will stop once fat is completely burned off. Cooking times seem too long Is the cooking power set properly? See "Microwave Cooking Power" in the "Microwave Oven Use" section. Are large amounts of food being heated? Larger amounts of food need longer cooking times. Is the incoming voltage less than that specified Have a qualified electrician check the electrical system of in the "Electrical Requirements" section? the house. 17