KitchenAid KOSE900HBS Owners Manual - Page 21
Troubleshooting
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TROUBLESHOOTING First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual, or visit http://www.kitchenaid.com/customer-service. In Canada, visit http://www.kitchenaid.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: In Canada: KitchenAid Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 KitchenAid Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. Problem Possible Causes and/or Solutions Nothing will operate Household fuse is blown or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. Appliance was miswired: See the Installation Instructions. Cannot connect to router New router installed: Erase the old router information and connect to the new router. Go to "Wi-Fi" in the Settings menu. Wi-Fi signal strength low: Reposition router closer to the appliance. Call the Connected customer service center to confirm signal strength. See the "Warranty" section for contact information. Appliance not connected Loss of power to router: Restore power to router. Remote app isn't working and/or not receiving push notifications Oven will not operate Router not working: Ensure router is connected to the internet and the Wi-Fi indicator is on. Push notifications are disabled: Ensure that push notifications are enabled on your remote app. User account not set up: Set up a user account and register the appliance on the remote app. Electronic oven control set incorrectly: See the "Settings" section. Delay Start is set: See the "Cook Time" section. Control is locked: Press and hold the Control Lock icon for 3 seconds to unlock. Sabbath mode is set: See the "Sabbath Mode" section. On double-oven models, one oven is self-cleaning: When one oven is self-cleaning, the other oven cannot be set or turned on. Oven temperature too Oven temperature needs adjustment: See "Calibrate Oven" in the Settings menu. high or too low Warm air coming from oven vent Warm air coming from the oven vent is normal. During a Self‑Cleaning cycle, the air stream is increased. The cooling fan may operate both during an oven's cycle and after the cycle has ended, causing warm air to exit from the oven vent. Display shows messages Display shows a letter followed by a number: Clear the display. If a letter followed by a number reappears, call for service. See the "Warranty" section. Display shows "This mode does not use...": Disconnect the accessory indicated in the message. Display shows "Make sure the...": Connect the accessory indicated in the message. You should hear a tone when the attachment or temperature probe is connected. Fan runs during Bake function It is normal for the convection fan and element to operate during Bake mode to enhance performance and heat distribution. Long preheat times Not all cycles require preheating. See cycle instructions for preheat recommendations. Most cycles preheat to 350°F (177°C) in 12 to 17 minutes. Higher temperatures will take more time. Removing unused oven racks prior to preheating can help reduce preheat time. Self-Cleaning cycle will not operate The oven door is open: Close the oven door all the way. Function has been set incorrectly: See the "Self-Cleaning Cycle" section. A delayed Self-Cleaning cycle has been set: See the "Self-Cleaning Cycle" section. A Delay Start has been set: See the "Cook Time" section. On double-oven models, one oven is self-cleaning: When one oven is self-cleaning, the other oven cannot be set or turned on. 21