Kodak 1547256 User Guide - Page 46

Transfer/communication problems

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Troubleshooting Transfer/communication problems If... Try one or more of the following Nothing happens ■ Press the Transfer button, , on the printer dock. when you try to ■ Check the power and USB connections from the printer dock to the transfer pictures to computer (page 23). the computer ■ If you are trying to transfer pictures from a docked camera, make sure to disconnect the optional USB card reader first (page 24). ■ The camera is not properly seated on connector. Reseat the camera on the printer dock (page 10). ■ If you are trying to transfer pictures from a compatible Kodak card reader (page 25) and a camera is docked, remove it. Check the USB connections between the printer dock and the card reader or device. NOTE: The Kodak EasyShare printer dock series 3 is compatible with the Kodak 8-in-1 card reader and the Kodak 6-in-1 card reader (each sold separately). Other Kodak USB card readers may work with the printer dock; however, other manufacturers' card readers are not supported. ■ Close unnecessary software applications, and minimize remaining application windows. Follow any messages on the screen that may have been hidden by other windows. ■ Disconnect then reconnect the USB cable from the printer dock to the computer (page 23). ■ Make sure Kodak EasyShare software is installed (page 20). Install if necessary. If you choose Custom installation, make sure to install the printer driver. ■ Uninstall, then reinstall Kodak EasyShare software (page 20). ■ Make sure your computer meets the minimum system requirements (page 20). Upgrade your system if necessary. 40 www.kodak.com/go/support

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40
www.kodak.com/go/support
Troubleshooting
Transfer/communication problems
If...
Try one or more of the following
Nothing happens
when you try to
transfer pictures to
the computer
■
Press the Transfer button,
, on the printer dock.
■
Check the power and USB connections from the printer dock to the
computer (
page 23
).
■
If you are trying to transfer pictures from a docked camera, make sure
to disconnect the optional USB card reader first (
page 24
).
■
The camera is not properly seated on connector. Reseat the camera on
the printer dock (
page 10
).
■
If you are trying to transfer pictures from a compatible Kodak card
reader (
page 25
) and a camera is docked, remove it. Check the USB
connections between the printer dock and the card reader or device.
NOTE: The Kodak EasyShare printer dock series 3 is compatible with the Kodak
8-in-1 card reader and the Kodak 6-in-1 card reader (each sold separately).
Other Kodak USB card readers may work with the printer dock; however,
other manufacturers’ card readers are not supported.
■
Close unnecessary software applications, and minimize remaining
application windows. Follow any messages on the screen that may
have been hidden by other windows.
■
Disconnect then reconnect the USB cable from the printer dock to the
computer (
page 23
).
■
Make sure Kodak EasyShare software is installed (
page 20
). Install if
necessary. If you choose Custom installation, make sure to install the
printer driver.
■
Uninstall, then reinstall Kodak EasyShare software (
page 20
).
■
Make sure your computer meets the minimum system requirements
(
page 20
). Upgrade your system if necessary.